We are sfi
We are sfi
An innovative software solutions company that specialises in Compliance Solutions. We've been delivering systems to organisations of every size, for over 25 years.
Improve your work management with
Xugo is designed to connect your teams & processes, store your data & comply with regulatory requirements
while you work from anywhere you like.
Different types of businesses working across diverse industries use Xugo to enable their work program and ensure their processes run smoothly.
Consumer Relations &
Social Media Engagement
Dynamic case management functionality & 360 view of the customer & interactions
- Ability to support Cases (Events/Incidents) & Tasks (or issues)
The ability to collect, record, prioritise, track & investigate notifications of alleged non-compliance & enforcement-related actions as part of inspections, investigations
- Supports inspections management activities including audits, assessment activities & field activities
- Supports scheduled & random field & desktop audits
- Supports operational planning & resource allocation including managing different team workloads & planning field activities
- Integrates with popular Social Media Platforms whilst you view your social steams within 1 interface
- Provides independent capabilities to monitor & manage social media presence
- Performs valuable listening - the ability to determine if an interaction requires follow up
- Ability to automate either a new case creation or update an existing case from a notification/mention or post
how we have helped others
Streamlining legacy meter exchange replacementsUsing Xugo's web and mobile platform, United Energy's office and field teams can easily track the installation of new smart meters and removal of legacy hardware while conducting condition and routine safety checks on existing connections.
Goodman Fielder upgrades their Customer and Consumer Complaints and Feedback Management systemTo increase engagement with their manufacturing sites throughout Australia, New Zealand and Asia-Pacific, Goodman Fielder leverages Xugo to reduce existing time spent on manually processing cases and tasks.
Managing all aspects of CitiPower, Powercor and United Energy's Vegetation Management programCapable of being used by various internal teams and external contractors, Xugo manages, stores and maintains all information critical to the program including annual planning, coordination of LiDAR collection and analysis, field service activities and more.
see who we work for
“Upgrading to Xugo streamlined our case management processes & enabled us to provide a superior customer experience. Our team are enjoying its intuitive interface and easy to use functionality.”
Head of Quality Assurance