We are sfi

We are sfi

An innovative software solutions company that specialises in Compliance Solutions. We've been delivering systems to organisations of every size, for over 25 years.

An innovative software solutions company that specialises in Compliance Solutions. We've been delivering systems to organisations of every size, for over 25 years.

  • Transform your customer's experience

  • We understand your business

  • Solutions tailored
    to how you operate

  • Trusted
    supplier

  • Support your
    quality processes

  • transform your customer's experience SFI Allegro Xugo

    Transform your customer's experience

  • transform your customer's experience SFI Allegro Xugo

    We understand
    your business

  • solutions tailored to how you operate SFI Allegro Xugo

    Solutions tailored
    to how you
    operate

  • trusted supplier SFI Allegro Xugo

    Trusted
    supplier

  • support your quality processes SFI Allegro Xugo

    Support your
    quality processes

  • Transform your customer's experience SFI Allegro_Xugo

    Transform your customer's experience

  • We understand your business SFI Allegro Xugo

    We understand
    your business

  • Solutions tailored to how you operate SFI Allegro Xugo

    Solutions tailored
    to how you
    operate

  • Trusted Supplier SFI Allegro Xugo

    Trusted
    supplier

  • Support your quality processes SFI Allegro Xugo

    Support your
    quality processes

Transform your customer's experience SFI Allegro_Xugo

Transform your customer's
experience

We understand your business SFI Allegro_Xugo

We understand
your business

Solutions tailored to how you operate SFI Allegro_Xugo

Solutions tailored
to how
you operate

Trusted Supplier SFI Allegro_Xugo

Trusted
supplier

Support your quality processes SFI Allegro_Xugo

Support your
quality processes

Improve your work management with

Xugo is designed to connect your teams & processes, store your data & comply with regulatory requirements
while you work from anywhere you like.

Different types of businesses working across diverse industries use Xugo to enable their work program and ensure their processes run smoothly.

Here are just some of the ways Xugo can be used...

Case Management
Consumer Relations &
Quality Assurance

case-management_Xugo
  • Dynamic case management functionality & 360 view of the customer & interactions
  • Ability to support Cases (Events/Incidents) & Tasks (or issues)
  • The ability to collect, record, prioritise, track & investigate notifications of alleged non-compliance & enforcement-related actions as part of inspections, investigations

Read more

Asset Management
Vegetation Management
Asset Maintenance

  • Supports inspections management activities including audits, assessment activities & field activities
  • Simplifies the process of scheduled & random field/desktop audits
  • Enables you to centrally manage operational planning & resource allocation including managing different team workloads & planning field activities

Read more

Social Listening
Social Media Engagement

social-media-engagement_Xugo
  • Integrates with popular Social Media Platforms whilst you view your social steams within 1 interface
  • Provides independent capabilities to monitor & manage social media presence
  • Performs valuable listening - the ability to determine if an interaction requires follow up
  • Ability to automate either a new case creation or update an existing case from a notification/mention or post

how we have helped others

United Energy Asset Management Xugo

Streamlining legacy meter exchange replacements

Using Xugo's web and mobile platform, United Energy's office and field teams can easily track the installation of new smart meters and removal of legacy hardware while conducting condition and routine safety checks on existing connections. Read more

Goodman Fielder Case Management Xugo

Goodman Fielder upgrades their Customer and Consumer Complaints and Feedback Management system

To increase engagement with their manufacturing sites throughout Australia, New Zealand and Asia-Pacific, Goodman Fielder leverages Xugo to reduce existing time spent on manually processing cases and tasks. Read more

Powercor Vegetation Management Xugo

Managing all aspects of Citipower, Powercor and United Energy's Vegetation Management program

Capable of being used by various internal teams and external contractors, Xugo manages, stores and maintains all information critical to the program including annual planning, coordination of LiDAR collection and analysis, field service activities and more. Read more

see who we work for

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Goodman Fielder

“Upgrading to Xugo streamlined our case management processes & enabled us to provide a superior customer experience. Our team are enjoying its intuitive interface and easy to use functionality.”

Stan Bunting
Head of Quality Assurance

United Energy

“Our teams in the office and in the field can now easily track the removal of old hardware and installation of new smart meters. Xugo has helped us save costs and be more efficient.”

Fari Sazegar
Legacy Meter Exchange Project Manager

Sanitarium

“CARE has revolutionised
how we capture the thoughts &
feelings of our customers towards
our products, allowing us to
positively drive our brands
& quickly identify areas
that need attention.”

Consumer Contact Team