We are sfi

An innovative software solutions company that specialises in Compliance Solutions. We've been delivering systems to organisations of every size, for over 25 years.

Transform your customer's experience
We understand your business
Solutions tailored
to how you operate
Trusted
supplier
Support your
quality processes

Transform your customer's experience
We understand
your business
Solutions tailored
to how you
operate
Trusted
supplier
Support your
quality processes

Transform your customer's experience
We understand
your business
Solutions tailored
to how you
operate
Trusted
supplier
Support your
quality processes

Transform your customer's
experience

We understand
your business

Solutions tailored
to how
you operate

Trusted
supplier

Support your
quality processes

Improve your work management with

Xugo is designed to connect your teams & processes, store your data & comply with regulatory requirements
while you work from anywhere you like.

Different types of businesses working across diverse industries use Xugo to enable their work program and ensure their processes run smoothly.

Here are just some of the ways Xugo can be used...

Case Management
Consumer Relations &
Quality Assurance

Dynamic case management functionality & 360 view of the customer & interactions
Ability to support Cases (Events/Incidents) & Tasks (or issues)
The ability to collect, record, prioritise, track & investigate notifications of alleged non-compliance & enforcement-related actions as part of inspections, investigations

Asset Management
Vegetation Management
Asset Maintenance

Supports inspections management activities including audits, assessment activities & field activities
Simplifies the process of scheduled & random field/desktop audits
Enables you to centrally manage operational planning & resource allocation including managing different team workloads & planning field activities

Social Listening
Social Media Engagement

Integrates with popular Social Media Platforms whilst you view your social steams within 1 interface
Provides independent capabilities to monitor & manage social media presence
Performs valuable listening - the ability to determine if an interaction requires follow up
Ability to automate either a new case creation or update an existing case from a notification/mention or post

how we have helped others

Streamlining legacy meter exchange replacements

Using Xugo's web and mobile platform, United Energy's office and field teams can easily track the installation of new smart meters and removal of legacy hardware while conducting condition and routine safety checks on existing connections.

Goodman Fielder upgrades their Customer and Consumer Complaints and Feedback Management system

To increase engagement with their manufacturing sites throughout Australia, New Zealand and Asia-Pacific, Goodman Fielder leverages Xugo to reduce existing time spent on manually processing cases and tasks.

Managing all aspects of CitiPower, Powercor and United Energy's Vegetation Management program

Capable of being used by various internal teams and external contractors, Xugo manages, stores and maintains all information critical to the program including annual planning, coordination of LiDAR collection and analysis, field service activities and more.

see who we work for

Goodman Fielder

“Upgrading to Xugo streamlined our case management processes & enabled us to provide a superior customer experience. Our team are enjoying its intuitive interface and easy to use functionality.”

Stan Bunting
Head of Quality Assurance

United Energy

“Our teams in the office and in the field can now easily track the removal of old hardware and installation of new smart meters. Xugo has helped us save costs and be more efficient.”

Fari Sazegar
Legacy Meter Exchange Project Manager

Sanitarium

“CARE has revolutionised
how we capture the thoughts &
feelings of our customers towards
our products, allowing us to
positively drive our brands
& quickly identify areas
that need attention.”

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Improve your work management with

Case Management Consumer Relations & Quality Assurance

Asset Management Vegetation Management Asset Maintenance

Social Listening Social Media Engagement

how we have helped others

Streamlining legacy meter exchange replacements

Goodman Fielder upgrades their Customer and Consumer Complaints and Feedback Management system

Managing all aspects of CitiPower, Powercor and United Energy's Vegetation Management program

see who we work for

Case Management
Consumer Relations &
Quality Assurance

Asset Management
Vegetation Management
Asset Maintenance

Social Listening
Social Media Engagement