An innovative software solutions company that specialises in Compliance Solutions. We've been delivering systems to organisations of every size, for over 25 years.
  • Transform your customer’s experience

  • We understand your business

  • Solutions tailored
    to how you operate

  • Trusted
    supplier

  • Support your
    quality processes

We are sfi

We are sfi

An innovative software solutions company that specialises in Compliance Solutions. We’ve been delivering systems to organisations of every size,
for over 25 years.

  • Transform your customer’s experience

  • We understand
    consumer affairs

  • Solutions tailored
    to how you
    operate

  • Trusted
    supplier.

  • Support your
    quality processes

  • Transform your customer’s experience

  • We understand
    consumer affairs

  • Solutions tailored
    to how you
    operate

  • Trusted
    supplier.

  • Support your
    quality processes

Transform your customer’s
experience

We understand
consumer affairs

Solutions tailored
to how
you operate

Trusted
supplier

Support your
quality processes

Improve your work management with 

Xugo is designed to connect your teams & processes, store your data & comply with regulatory requirements
while you work from anywhere you like.

Different types of businesses working across diverse industries use Xugo to enable their work program and ensure their processes run smoothly.

Here are just some of the ways Xugo can be used…

Case Management
Consumer Relations &
Quality Assurance Solution

  • Dynamic case management functionality & 360 view of the customer & interactions
  • Ability to support Cases (Events/Incidents) & Tasks (or issues)
  • The ability to collect, record, prioritise, track & investigate notifications of alleged non-compliance & enforcement-related actions as part of inspections, investigations

Read more

Asset Management
Vegetation Management Solution
Asset Maintenance Solution

  • Supports inspections management activities including audits, assessment activities & field activities
  • Supports scheduled & random field & desktop audits
  • Supports operational planning & resource allocation including managing different team workloads & planning field activities

Read more

Social Listening
Social Media Engagement

  • Integrates with popular Social Media Platforms whilst you view your social steams within 1 interface
  • Provides independent capabilities to monitor & manage social media presence
  • Performs valuable listening - the ability to determine if an interaction requires follow up
  • Ability to automate either a new case creation or update an existing case from a notification/mention or post

latest news

Streamlining legacy meter exchange replacements

Using Xugo’s web and mobile platform, United Energy’s office and field teams can easily track the installation of new smart meters and removal of legacy hardware while conducting condition and routine safety checks on existing connections.
Read more

see who we work for …

Powercor
Asahi Beverages
Jemena

 

McDonald’s Australia

“SFI has provided us with total
support, always in a professional,
friendly manner & at McDonald’s,
we feel that SFI are part of our
business family,  working towards a
common goal of providing outstanding
service to our customers.”


Consumer Feedback Centre

United Energy

“Our teams in the office and in the field can now easily track the removal of old hardware and installation of new smart meters. Xugo has helped us save costs and be more efficient.”


Fari Sazegar
Legacy Meter Exchange Project Manager

 

Sanitarium

“CARE has revolutionised
how we capture the thoughts &
feelings of our customers towards
our products, allowing us to
positively drive our brands
& quickly identify areas
that need attention.”


Consumer Contact Team

McDonald’s Australia

“SFI has provided us with total
support, always in a professional,
friendly manner & at McDonald’s,
we feel that SFI are part of our
business family,  working towards a
common goal of providing outstanding
service to our customers.”


Consumer Feedback Centre

Arnott’s Biscuits

“Thank you SFI for the support
and technology provided.  The
CARE software has helped
Arnott’s Biscuits significantly
improve the way we manage
consumer inquiries.”



Consumer Contact Centre

Sanitarium

“CARE has revolutionised
how we capture the thoughts &
feelings of our customers towards
our products, allowing us to
positively drive our brands
& quickly identify areas
that need attention.”


Consumer Contact Team

McDonald’s Australia

“SFI has provided us with total
support, always in a professional,
friendly manner & at McDonald’s,
we feel that SFI are part of our
business family,  working towards a
common goal of providing outstanding
service to our customers.”


Consumer Feedback Centre

Arnott’s Biscuits

“Thank you SFI for the support
and technology provided.  The
CARE software has helped
Arnott’s Biscuits significantly
improve the way we manage
consumer inquiries.”



Consumer Contact Centre

Sanitarium

“CARE has revolutionised
how we capture the thoughts &
feelings of our customers towards
our products, allowing us to
positively drive our brands
& quickly identify areas
that need attention.”


Consumer Contact Team