Improve your work management with 
Xugo is designed to connect your teams & processes, store your data & comply with regulatory requirements
while you work from anywhere you like.
Different types of businesses working across diverse industries use Xugo to enable their work program and ensure their processes run smoothly.
Dynamic case management functionality & 360 view of the customer & interactions
- Ability to support Cases (Events/Incidents) & Tasks (or issues)
The ability to collect, record, prioritise, track & investigate notifications of alleged non-compliance & enforcement-related actions as part of inspections, investigations
- Supports inspections management activities including audits, assessment activities & field activities
- Supports scheduled & random field & desktop audits
- Supports operational planning & resource allocation including managing different team workloads & planning field activities
- Integrates with popular Social Media Platforms whilst you view your social steams within 1 interface
- Provides independent capabilities to monitor & manage social media presence
- Performs valuable listening - the ability to determine if an interaction requires follow up
- Ability to automate either a new case creation or update an existing case from a notification/mention or post
how we have helped others
Streamlining legacy meter exchange replacements
Using Xugo's web and mobile platform, United Energy's office and field teams can easily track the installation of new smart meters and removal of legacy hardware while conducting condition and routine safety checks on existing connections.
Goodman Fielder upgrades their Customer and Consumer Complaints and Feedback Management system
To increase engagement with their manufacturing sites throughout Australia, New Zealand and Asia-Pacific, Goodman Fielder leverages Xugo to reduce existing time spent on manually processing cases and tasks.
Managing all aspects of CitiPower, Powercor and United Energy's Vegetation Management program
Capable of being used by various internal teams and external contractors, Xugo manages, stores and maintains all information critical to the program including annual planning, coordination of LiDAR collection and analysis, field service activities and more.see who we work for
Goodman Fielder
“Upgrading to Xugo streamlined our case management processes & enabled us to provide a superior customer experience. Our team are enjoying its intuitive interface and easy to use functionality.”
Stan Bunting
Head of Quality Assurance
United Energy
“Our teams in the office and in the field can now easily track the removal of old hardware and installation of new smart meters. Xugo has helped us save costs and be more efficient.”
Fari Sazegar
Legacy Meter Exchange Project Manager
Sanitarium
“CARE has revolutionised
how we capture the thoughts &
feelings of our customers towards
our products, allowing us to
positively drive our brands
& quickly identify areas
that need attention.”
Consumer Contact Team