engage with your
consumers, your
brands & your teams
built to monitor your customer contact & to ensure your product quality is maintained & enjoyed by your consumer
features to help you run your case management program
Xugo is rich in features designed to connect your teams, processes and store your data
on the go - mobile app
Whether you're in the office, on the factory floor or in the field, you can connect with your teams/dept.s and complete your assigned tasks easier and faster using your smart device of choice.
manage your business workflows
Once the necessary information has been collected and entered, Xugo's rules-based workflows route the task/incident/feedback to the appropriate area for action. These workflows are dependent on your critical compliance control points which we can help you to define during implementation. Xugo drives your actions via rule-based workflow routing of cases to your teams no matter what their location.
social media engagement
Xugo’s social listening and monitoring tool enables review and action of customer feedback received from multiple Social Media channels all via Xugo's one central user interface. Via Xugo, users can quickly action a social media comment within a posting from any Social Channel (post/tweet/other) and create a case and tasks. Easily, your team remains up to speed with cases. Any enquiries yet to be resolved can be flagged and escalated.
GiftPay & Xugo - an integration to streamline your reimbursement program
The GiftPay integration allows Xugo users to expedite reimbursements and gifts to their consumers, by generating the egift card and sending it to the consumer’s emails from within the Xugo platform.
One of many new integrations we offer Xugo users as part of our ongoing commitment to help our clients work smarter.
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