who we are
We are leaders in developing and implementing integrated tools for customer contact tracking, workflow and compliance management and information reporting.
With Xugo, you gain the visibility needed to effectively manage enterprise risks and strengthen compliance with regulations, policies and standards.
Our experienced team have a deep understanding of product compliance control and the consumer affairs industry.
We possess the domain knowledge and technical expertise necessary for the successful implementation of a solution that meets your specific requirements.
industries we service
We provide advice, service and software solutions
to a broad range of clients in the following industries:
Food & Beverage Retail
Manufacturing
Pharmaceutical
Utilities
why we do what we do
When we show our clients how easily our solutions can help them manage their consumer enquiries while following their own compliance framework… and see their satisfaction and hear their great feedback… that’s why we do what we do.
you're in good company
United Energy
“Our teams in the office and in the field can now easily track the removal of old hardware and installation of new smart meters. Xugo has helped us save costs and be more efficient.”
Fari Sazegar
Legacy Meter Exchange Project Manager
Goodman Fielder
“Upgrading to Xugo streamlined our
case management processes & enabled
us to provide a superior customer
experience. Our team are enjoying
its intuitive interface and easy to
use functionality.”
Stan Bunting
Head of Quality Assurance
Powercor Australia
“Xugo enabled us to improve our processes by better identifying risks, to communicate and prioritise work and manage our field teams and contractors through a seamless, web and app-based approach.”
Chris Heinz
Head of Vegetation Management
Noumi
“Xugo has made it much smoother and faster for us to access, process and respond to our consumers. Data flows easily throughout the business no matter the location thanks to the cloud-based software.”
Mark Logan
Head of Quality
McDonald's Australia
“SFI has provided us with total
support, always in a professional,
friendly manner & at McDonald's,
we feel that SFI are part of our
business family, working towards a
common goal of providing outstanding
service to our customers.”
Consumer Feedback Centre
PZ Cussons Australia
“CARE has streamlined our
approach to consumer services
– improving the efficiency of our
consumer responsiveness &
providing critical & timely
information for our entire
business."
Consumer Services
Arnott's Biscuits
“Thank you SFI for the support
and technology provided. The
CARE software has helped
Arnott's Biscuits significantly
improve the way we manage
consumer inquiries.”
Consumer Contact Centre
Sanitarium
“CARE has revolutionised
how we capture the thoughts &
feelings of our customers towards
our products, allowing us to
positively drive our brands
& quickly identify areas
that need attention.”
Consumer Contact Team
quality and compliance
SFI apply internationally recognised GMPs to ensure quality solutions. As an ISO 9001:2015 certified company, SFI follow the requirements, specifications, guidelines and characteristics set forth to ensure that we are consistently providing solutions, products, processes and services that meet world-class standards. Our clients can expect a constant and high level of quality and reliability from our work.
The regular internal and external auditing and assessments of our Quality Management system ensures there is emphasis on continual improvement, sustainability, teamwork and achievement of client satisfaction.
qualified by experience in compliance solutions
We have spent more than 25 years partnering with companies across numerous industries to supply innovative consumer service & compliance control software solutions to handle their consumer problems.
We take pride in keeping our clients satisfied with a solution that
ensures they can -
Our solutions support your Corporate Compliance - QMS, CAPA. Including:
our culture
Our culture at SFI is cultivated from hard-working, can-do people. If we see a way to do something better, we take the initiative and act on making the improvement. We also believe in maintaining a healthy work-life balance.
Our dynamic friendly team is fast growing, we are always on the lookout for talented and professional people to join us.
If you are interested in working with us, we'd love to hear from you.
see who we work for
get in touch with us
Notting Hill,
VIC 3168
Australia
Edgecliff,
NSW 2027
Australia
+61 3 8847 1300
We respect your privacy and all correspondence will be dealt with in a discreet manner. For more information please read SFI's privacy policy.
