who we are
We are leaders in developing and implementing integrated tools for customer contact tracking, workflow and compliance management and information reporting.
With Xugo, you gain the visibility needed to effectively manage enterprise risks and strengthen compliance with regulations, policies and standards.
Our experienced team have a deep understanding of product compliance control and the consumer affairs industry.
We possess the domain knowledge and technical expertise necessary for the successful implementation of a solution that meets your specific requirements.
Xugo is suitable for teams, managers, sites across industries
Food & Beverage Retail
Manufacturing
Pharmaceutical
Utilities
why we do what we do
When we show our clients how easily our solutions can help them manage their consumer enquiries while following their own compliance framework… and see their satisfaction and hear their great feedback… that’s why we do what we do.
you're in good company
United Energy
“Our teams in the office and in the field can now easily track the removal of old hardware and installation of new smart meters. Xugo has helped us save costs and be more efficient.”
Fari Sazegar
Legacy Meter Exchange Project Manager
Goodman Fielder
“Upgrading to Xugo streamlined our
case management processes & enabled
us to provide a superior customer
experience. Our team are enjoying
its intuitive interface and easy to
use functionality.”
Stan Bunting
Head of Quality Assurance
Powercor Australia
“Xugo enabled us to improve our processes by better identifying risks, to communicate and prioritise work and manage our field teams and contractors through a seamless, web and app-based approach.”
Chris Heinz
Head of Vegetation Management
Noumi
“Xugo has made it much smoother and faster for us to access, process and respond to our consumers. Data flows easily throughout the business no matter the location thanks to the cloud-based software.”
Mark Logan
Head of Quality
Snack Brands
“Xugo has made a positive impact on
our business with managing consumer
feedback and has increased the
flexibility of our working
arrangements greatly."
Belinda McAlister
Quality Systems Manager
PZ Cussons Australia
“As a business, we deal with
multiple stakeholders & large amounts
of data, but with Xugo, we are able to
quickly respond to concerns and address
issues, all on a platform that is easy-to-use
& tailored to our requirements."
Hannah Lockshin
Technical & Consumer Care Coordinator
Asahi Beverages
“Xugo has all of the features required
for a complaint management platform,
from real time reporting to e-vouchers
to name a few. Our experience has
been great – Xugo is user friendly &
provides us with opportunities for
process improvement.”
Huong Nguyen
Consumer Relations Team Leader
The Arnott's Group
“Transitioning between systems can
be a challenge but with Xugo the process
was seamless. The Xugo team's expertise
in project management, depth of technical knowledge and can-do attitude
really made it a positive
experience.”
Stephanie Wong
Customer Experience Manager
Sanitarium
“Xugo has revolutionised
how we capture the thoughts &
feelings of our customers towards
our products, allowing us to
positively drive our brands
& quickly identify areas
that need attention.”
Consumer Contact Team
McDonald's Australia
“SFI has provided us with total
support, always in a professional,
friendly manner & at McDonald's,
we feel that SFI are part of our
business family, working towards a
common goal of providing outstanding
service to our customers.”
Consumer Feedback Centre
qualified by experience in compliance solutions
We have spent more than 25 years partnering with companies across numerous industries to supply innovative consumer service & compliance control software solutions to handle their consumer problems.
We take pride in keeping our clients satisfied with a solution that
ensures they can -
Our solutions support your Corporate Compliance - QMS, CAPA. Including:
our culture
Our culture at SFI is cultivated from hard-working, can-do people. If we see a way to do something better, we take the initiative and act on making the improvement. We also believe in maintaining a healthy work-life balance.
Our dynamic friendly team is fast growing, we are always on the lookout for talented and professional people to join us.
If you are interested in working with us, we'd love to hear from you.
see who we work for
get in touch with us
Notting Hill,
VIC 3168
Australia
Edgecliff,
NSW 2027
Australia
+61 3 8847 1300
We respect your privacy and all correspondence will be dealt with in a discreet manner. For more information please read SFI's privacy policy.
