Zero in on customer interactions that matter the most & improve your social performance

View and connect your multiple social networks, engage and quickly respond to messages across your social streams and track and improve your social media campaigns - all within Xugo.

All your company social feeds monitored and managed in one place

  • Xugo interacts with popular Social Media Platforms to monitor and manage your social media presence.
  • Capture and display all posts, comments, mentions, reactions against your social media posts, across all your social feeds in real-time.
  • Quickly and efficiently action a social media comment within a posting, as soon as it has been read. Whether it be a query, complaint, or appreciation, flag and escalate posts that require attention.
  • Reply to a comment from Xugo and its posted directly onto the social channel in real-time, without having to leave Xugo.

Xugo manages all your social feeds
Turn consumer posts easily into a case or task in Xugo

Turn consumer posts easily into a case or task in Xugo

  • Once a post is identified as requiring further follow up, an Event (case) can be easily created to take advantage of Xugo’s powerful Case Management capability.
  • Convert social media inquiries or comments into actionable tasks such as ‘feedback on new packaging’ by generating a task and routing it to your Marketing Team.
  • All contact details and comms will auto-populate in the newly created case or task regardless of the social channel from which the case was created.

Improve your social performance and do social media customer service the right way

  • Reply, engage, track and listen to what people are saying with the added help of Xugo’s social listening capabilities.
  • Search or filter threads by specific keywords to organise and capture relevant conversations to quickly action and report on.
  • Xugo analyses the sentiment of the comment and identifies if it is positive, negative or neutral helping you segment customer concerns so you can prioritise urgent issues.

Use Xugo's social listening capabilities to help you segment customer concerns

All your company social feeds monitored and managed in one place

  • Xugo interacts with popular Social Media Platforms to monitor and manage your social media presence.
  • Capture and display all posts, comments, mentions, reactions against your social media posts, across all your social feeds in real-time.
  • Quickly and efficiently action a social media comment within a posting, as soon as it has been read. Whether it be a query, complaint, or appreciation, flag and escalate posts that require attention.
  • Reply to a comment from Xugo and its posted directly onto the social channel in real-time, without having to leave Xugo.

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Turn consumer posts easily into a case or task in Xugo

  • Once a post is identified as requiring further  follow up, an Event (case) can be easily created to take advantage of Xugo’s powerful Case Management capability.
  • Convert social media inquiries or comments into actionable tasks such as ‘feedback on new packaging’, by generating a task and routing it to your Marketing Team.
  • All contact details and comms will auto-populate in the newly created case or task regardless of the social channel from which the case was created.

Improve your social performance and do social media customer service the right way

  • Reply, engage, track and listen to what people are saying with the added help of Xugo’s social listening capabilities.
  • Search or filter threads by  specific keywords to organise and capture relevant conversations to quickly action and report on.
  • Xugo analyses the sentiment of the comment and identifies if it is positive, negative or neutral helping you segment customer concerns so you can prioritise urgent issues.

feature-packed works management software

Xugo is rich in features designed to connect your teams, processes and store your data

visualise your data & extract insights

Xugo's dashboard provides a near immediate real-time view of your social media monitoring data (tasks, cases, program) in one easy to access place. Manage what you see by customising your dashboard, without writing code. At a glance review, track and monitor your workload and your team's tasks and cases. Get visibility of simplified stats in order to use the data to improve marketing, operational and business metrics.

knowledge base

Find and access your information using Xugo's knowledge base. Store, find and access all types of information such as - scripted responses, branding graphics to include in posts, Products, Brands, technical information, datasheets, raw materials, stores, locations where your product is sold etc. With Xugo, content can be housed for context-driven access.

get reports when you need them

Xugo empowers you to stay up-to-date and respond quickly with the ability to share your reports via email and the web. Analyse and generate data from a variety of social platforms or from a mix of channels. Identify product performance, analyse and track critical trends. Use the data captured to identify where your business is falling behind and where you exceed customer expectations. Generate custom detailed reports with granular scheduling and extensive publishing options.

Download Xugo Consumer Brochure

Use Xugo’s Social listening module to review and action customer feedback from multiple Social Media channels via the Xugo platform

Download the Xugo Brochure
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