Xugo logo

powerful work management software built for any kind of process

Xugo is a cloud-based solution that powers the compliance, control, regulatory and consumer service activities across your business

Configurable to fit your requirements, Xugo can match to how your teams work; so you don't have to re-engineer your business just to use our software.

Why work with Xugo?

  • complete audit traceability - delivers confidence
  • having clear records readily available of "who did what when" makes it easier to identify each activity - increasing transparency and control and demonstrating solid practices in place

  • optimised work planning and increased effiency

  • improved and centrally managed works, executed correctly, with multiple tasks sent to multiple sites, teams or field crews, scheduled and tracked

  • prioritisation of work posing a high risk to operations and public safety is identified with accurate and timely data and work tasks can be reclassified for immediate attention easily

  • robust system

  • used by internal resources and external contractors/service providers, and capable to withstand the needs and demands of both

  • an authoritative single source of truth

  • capable of managing, storing and maintaining assets, tasks, transaction history, appointments, customer information, techical information and attachments (such as photographic evidence)

  • integrate with existing systems, while maintaining data security

  • complete audit traceability - delivers confidence
  • having clear records readily available of "who did what when" makes it easier to identify each activity - increasing transparency and control and demonstrating solid practices in place

  • optimised work planning and increased effiency

  • improved and centrally managed works, executed correctly, with multiple tasks sent to multiple sites, teams or field crews, scheduled and tracked

  • prioritisation of work posing a high risk to operations and public safety is identified with accurate and timely data and work tasks can be reclassified for immediate attention easily

  • robust system

  • used by internal resources and external contractors/service providers, and capable to withstand the needs and demands of both

  • an authoritative single source of truth

  • capable of managing, storing and maintaining assets, tasks, transaction history, appointments, customer information, techical information and attachments (such as photographic evidence)

  • integrate with existing systems, while maintaining data security

Different types of businesses working across diverse industries use Xugo to enable their work program and ensure their processes run smoothly

VEGETATION MANAGEMENT

Xugo vegetation management brochure

Work management software for utilities - vegetation management

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CASE MANAGEMENT

Xugo Brochure - Work Management Software
Work management software for business  - case management
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Xugo is built with the knowledge that its’ use in your organisation will be wide-ranging

Xugo is built with the knowledge
that its’ use in your organisation
will be wide-ranging

Xugo used by Senior Management

Senior Management

Xugo used by Consumer Relations Team

Consumer Relations Team

Xugo used by Field Teams

Field Team

Xugo used by R&D

R & D

Xugo used by Compliance and Quality Dept

Compliance & Quality Dept.

Xugo used by Factory Floor

Factory Floor

why choose Xugo?

Build & create your own workflows

Build & create your own
workflows & forms

Manage the entire process from:

  • creating cases, assigning users/teams to tasks and sub-tasks,
  • enable investigations and follow ups,
  • create forms and checklists for your business to complete, all from your device wherever you are.

Increase transparency of process

Increase transparency of process & communication to resolve your cases quickly

  • Manage and track consumer feedback or case investigation actions following workflows powered by your corporate compliance, policies and procedures - what needs to be done, how, by who and by when.
  • Remove the manual exchange of forms and spreadsheets.
  • Reclaim and focus your team's time, increase accuracy of data through review and approval of tasks.
  • Better understand your consumers via the Social Media Monitoring tool and transform your customer service experience with the webchat functionality.

Strengthen workflow functionality

Strengthen workflow functionality

  • Include unlimited users, teams, dept’s to support your processes, empower your staff to get answers, complete tasks and together resolve cases.
  • Xugo's interactive dashboard shows data in real time, where you can review your workload - tasks, cases and or actions. Resulting in increased accountability and insight to your business processes.

Improve your work management with Xugo logo

Configurable to fit your requirements, it can match to how your team works and map to your corporate compliance needs.

Here are just some of the ways Xugo can be used…

Case Management
Consumer Relations &
Quality Assurance

Xugo Case Management Software
  • Dynamic case management functionality & 360 view of the customer & interactions

  • Ability to support Cases (Events/Incidents) & Tasks (or issues)
  • The ability to collect, record, prioritise, track & investigate notifications of alleged non-compliance & enforcement-related actions as part of inspections, investigations

Learn more

Asset Management
Vegetation Management
Asset Maintenance

Xugo Work Management vegetation ipad
  • Supports inspections management activities including audits, assessment activities & field activities
  • Supports scheduled & random field & desktop audits
  • Supports operational planning & resource allocation including managing different team workloads & planning field activities
Learn more

Social Listening
Social Media Engagement

Xugo Social screenshot
  • Integrates with popular Social Media Platforms whilst you view your social steams within 1 interface
  • Provides independent capabilities to monitor & manage social media presence
  • Performs valuable listening - the ability to determine if an interaction requires follow up
  • Ability to automate either a new case creation or update an existing case from a notification/mention or post
Learn more
Delivering compliance solutions for over 25 years

Xugo has broad application for consumer affairs, quality control and compliance. We've been delivering compliance solutions for over 25 years, so with that experience we've made sure that Xugo can - initiate cases, complete quality forms / checklists, root cause analysis and more.

learn more about Xugo’s features to help you run your programs

Xugo is rich in features designed to connect your teams, processes and store your data

manage your business workflows - Xugo feature

manage your business workflows

Once the necessary information has been collected and entered, Xugo's rules-based workflows route the task/incident/feedback to the appropriate area for action. These workflows are dependent on your critical compliance control points which we can help you to define during implementation. Xugo drives your actions via rule-based workflow routing of cases to your teams no matter what their location.

visualise your data and extract insights - Xugo feature

visualise your data & extract insights

Xugo's dashboard provides a near immediate real-time view of your data (tasks, cases, program) in one easy to access place. Manage what you see by customising your dashboard, without writing code. At a glance review, track and monitor your workload and your team's tasks and cases. Get visibility of simplified operational report stats and other important stats.

get reports when you need them - Xugo feature

get reports when you need them

Xugo empowers you to stay up-to-date and respond quickly with the ability to share your reports via email and the web. Generate operational reports, report and identify product performance, analyse and track data, deliver daily/weekly/fortnightly executive reports capturing critical trends and highlight news. Generate custom detailed reports with granular scheduling and extensive publishing options. 

on the go - mobile app Xugo feature

on the go - mobile app

Whether you're in the office, on the factory floor or in the field, you can connect with your teams/dept.s and complete your assigned tasks easier and faster using your smart device of choice.

knowledge base - Xugo feature

knowledge base

Find and access your information using Xugo's knowledge base. Store, find and access all types of information such as - Products, Brands, technical information, datasheets, raw materials, stores, locations where your product is sold etc. With Xugo, content can be housed for context-driven access.

social media engagement - Xugo feature

social media engagement

Xugo’s social listening and monitoring tool enables review and action of customer feedback received from multiple Social Media channels all via Xugo's one central user interface. Via Xugo, users can quickly action a social media comment within a posting from any Social Channel (post/tweet/other) and create a case and tasks. Easily, your team remains up to speed with cases. Any enquiries yet to be resolved can be flagged and escalated.

you might find interesting

with Xugo you can

  • access the insights needed to take actions, implement programs and meet your regulatory requirements
  • create, manage, schedule and allocate work cases and tasks
  • configure workflows and forms to your requirements

Build and create your forms using Xugo
Increase transparency of process using Xugo

  • capture complaints, incidents, and feedback directly from your customers, consumers and your teams
  • store your complete collection of information relating to inspections, tasks, incidents, maintenance history, investigations and analysis, safety and environmental checks, sample collections and lab results

  • visualise work progress
  • run and publish interactive reports
  • engage with your mobile teams wherever you are via Xugo's app in real-time

Strengthen workflow functionality using Xugo