Transform your work with CARE Xugo, the powerful case management software
benefits of Xugo
Access cases on the go
Whether you’re in the office, on the factory floor or offsite, you can connect via this cloud-based solution, with your teams & complete your assigned tasks easier & faster using your smart device of choice. No hardcopy forms to complete, scan or send via email all in real-time.
All in one solution, fully scalable
Xugo is not just a simple ‘task manager’ –
it works with you to effectively create & manage cases; schedule & allocate resources throughout the case lifecycle; manage risk, issue & compliance management; efficiently schedule & allocate resources throughout the case lifecycle; view critical tasks; approve & complete tasks, create sub-tasks; & report on tasks & dashboard functionality.
Works on all Android & iOS supported devices
Use Xugo anywhere via your Smart device of choice – iPhone, iPad, Android
phone &/or tablet.
Real-time connectivity
Connect your business in real-time with your
case activity updating in your business systems.
Manages your business workflows
Xugo drives your actions via rule-based workflow routing of cases to your teams no matter what their location.
Enable investigations
& follow-ups
Complete forms/checklists, with the power to respond to a case by creating a new task &/or sub-tasks to assign to other users or
teams in the business.
Tracking & traceability
Xugo can help you refine your productivity – track how long & the effort it took to
complete a task. Benefit from assessing
how you’re doing at specific tasks.
Whatever you do, all case activities are
logged & saved for easy traceability.
Manage your suppliers/retailers
Optimise the exchange of information within your organisation & with suppliers.
Integrate seamlessly
Xugo has been built as open & flexible as possible, & can be readily integrated with your existing business systems & other 3rd party tools such as Webchat & electronic vouchers (e-vouchers) through Xugo’s API Gateway.
benefits of Xugo
Access tasks on the go
Whether you’re in the office, on the factory floor or offsite, you can connect with your teams & complete your assigned tasks easier & faster using your smart device. No hardcopy forms to complete, scan or send via email.
All in one app
Xugo is not just a simple ‘task manager’ –
it works with you to effectively create & manage tasks; schedule & allocate resources throughout the task lifecycle; manage risk, issue & compliance management; efficiently schedule & allocate resources throughout the task lifecycle; view critical tasks; approve & complete tasks, create sub-tasks; & report on tasks & dashboard functionality.
Works on all devices
Use Xugo anywhere via your Smart device of choice – iPhone, iPad, Android phone
&/or tablet.
Real-time connectivity
Connect your business in real-time with your task activity updating in your business systems.
Manages your business workflows
Xugo drives your actions via rule-based workflow routing of tasks to your teams no matter what their location.
Enable investigations
& follow-ups
Complete forms/checklists, with the power to respond to a case by creating a new task &/or sub-tasks to assign to other users or teams in the business.
Tracking & traceability
Xugo can help you refine your productivity – track how long & the effort it took to
complete a task. Benefit from assessing
how you’re doing at specific tasks.
Whatever you do, all task activities are
logged & saved for easy traceability.
Manage your suppliers/retailers
Optimise the exchange of information within your organisation & with suppliers.
Integrate seamlessly
Xugo has been built as open & flexible as possible, & can be readily integrated with your existing business systems & other 3rd party tools such as Webchat & electronic vouchers (e-vouchers) through Xugo’s API Gateway.
Benefits of Xugo
Access tasks on the go
Whether you’re in the office, on the factory floor or offsite, you can connect with your teams & complete your assigned tasks easier & faster using your smart device. No hardcopy forms to complete, scan or send via email.
All in one app
Xugo is not just a simple ‘task manager’ –
it works with you to effectively create & manage tasks; schedule & allocate resources throughout the task lifecycle; manage risk, issue & compliance management; efficiently schedule & allocate resources throughout the task lifecycle; view critical tasks; approve & complete tasks, create sub-tasks; & report on tasks & dashboard functionality.
Works on all devices
Use Xugo anywhere via your Smart device of choice – iPhone, iPad, Android phone
&/or tablet.
Real-time connectivity
Connect your business in real-time with your
task activity updating in your business systems.
Manages your business workflows
Xugo drives your actions via rule-based workflow routing of tasks to your teams no matter what their location.
Enable investigations
& follow-ups
Complete forms/checklists, with the power to respond to a case by creating a new task &/or sub-tasks to assign to other users or teams in the business.
Tracking & traceability
Xugo can help you refine your productivity – Track how long & the effort it took to
complete a task. Benefit from assessing
how you’re doing at specific tasks.
Whatever you do, all task activities are
logged & saved for easy traceability.
Manage your suppliers/retailers
Optimise the exchange of information within your organisation & with suppliers.
Integrate seamlessly
Xugo has been built as open & flexible as possible, & can be readily integrated with your existing business systems & other 3rd party tools such as Webchat & electronic vouchers (e-vouchers) through Xugo’s API Gateway.
latest news
Goodman Fielder leverages SFI’s Xugo software for its customer & consumer complaints feedback management system. Providing a 360-degree view of consumer interactions all in one powerful central repository of sales, products & consumers.
Xugo has broad application for consumer affairs, quality control, compliance & sales. We’ve been delivering compliance solutions for over 25 years, so with that experience we’ve made sure that Xugo can – initiate cases, complete quality forms / checklists, root cause analysis & more.
why choose Xugo?
Build & create your own
workflows & forms
Manage the entire process from:
- creating cases, assigning users/teams to tasks & sub-tasks,
- enable investigations & follow ups,
- create forms & checklists for your business to complete, all from your device wherever you are.
Increase transparency of process &
communication to resolve your cases quickly
- Manage & track consumer feedback or case investigation actions following workflows powered by your corporate compliance, policies & procedures – what needs to be done, how, by who & by when.
- Remove the manual exchange of forms & spreadsheets.
- Reclaim & focus your team’s time, increase accuracy of data through review & approval of tasks.
- Better understand your consumers via the Social Media Monitoring tool & transform your customer service experience with the webchat functionality.
Strengthen workflow functionality
- Include unlimited users, teams, dept.’s to support your processes, empower your staff to get answers, complete tasks & together resolve cases.
- Xugo’s interactive dashboard shows data in real time, where you can review your workload – tasks, cases & or actions. Resulting in increased accountability & insight to your business processes.
why choose Xugo?
Build & create your own
workflows & forms
Manage the entire process from:
- creating cases, assigning users/teams to tasks & sub-tasks,
- enable investigations & follow ups,
- create forms & checklists for your business to complete, all from your device wherever you are.
Increase transparency of process &
communication to resolve your cases quickly
- Manage & track consumer feedback or case investigation actions following workflows powered by your corporate compliance, policies & procedures – what needs to be done, how, by who & by when.
- Remove the manual exchange of forms & spreadsheets.
- Reclaim & focus your team’s time, increase accuracy of data through review & approval of tasks.
Strengthen workflow functionality
- Include unlimited users, teams, dept’s to support your processes, empower your staff to get answers, complete tasks & together resolve cases.
- Resulting in increased accountability & insight to your business processes.
Xugo is built with the knowledge that its’ use in your organisation will be wide-ranging
Xugo is built with the knowledge
that its’ use in your organisation
will be wide-ranging
Senior Management
Consumer Relations Team
Compliance Dept.
R & D
Quality Team
Factory Floor