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transform your work with SFI’s powerful works management software

Xugo is a cloud-based solution that powers the compliance control and consumer service activities across your business

Configurable to fit your requirements, Xugo can match to how your teams work; so you don't have to re-engineer your business just to use our software.

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  • create, manage and allocate work cases, tasks, audits, inspections, lab and factory investigations, quality or safety issues and corrective actions, defined workflows, comprehensive reporting

  • capture complaints, incidents and feedback directly from your consumers and your team

  • store your complete collection of information inspections, tasks, incidents, maintenance history, investigations and analysis, sample collections and lab investigations

  • connect with your mobile teams engage wherever you are using Xugo's app in real-time

  • get the insights needed to take actions, drive programs and meet your regulatory requirements – case management, vegetation management, asset maintenance and condition monitoring

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Different types of businesses working across diverse industries use Xugo to enable their work program and ensure their processes run smoothly.

why choose Xugo?

Build & create your own
workflows & forms

Manage the entire process from:

  • creating cases, assigning users/teams to tasks and sub-tasks,
  • enable investigations and follow ups,
  • create forms and checklists for your business to complete, all from your device wherever you are.

Build and create your forms using Xugo
Increase transparency of process using Xugo

Increase transparency of process & communication to resolve your cases quickly

  • Manage and track consumer feedback or case investigation actions following workflows powered by your corporate compliance, policies and procedures - what needs to be done, how, by who and by when.
  • Remove the manual exchange of forms and spreadsheets.
  • Reclaim and focus your team's time, increase accuracy of data through review and approval of tasks.
  • Better understand your consumers via the Social Media Monitoring tool and transform your customer service experience with the webchat functionality.

Strengthen workflow functionality

  • Include unlimited users, teams, dept.’s to support your processes, empower your staff to get answers, complete tasks and together resolve cases.
  • Xugo's interactive dashboard shows data in real time, where you can review your workload - tasks, cases and or actions. Resulting in increased accountability and insight to your business processes.

Strengthen workflow functionality using Xugo

why choose Xugo?

Build & create your own workflows

Build & create your own
workflows & forms

Manage the entire process from:

  • creating cases, assigning users/teams to tasks and sub-tasks,
  • enable investigations and follow ups,
  • create forms and checklists for your business to complete, all from your device wherever you are.

Increase transparency of process

Increase transparency of process & communication to resolve your cases quickly

  • Manage and track consumer feedback or case investigation actions following workflows powered by your corporate compliance, policies and procedures - what needs to be done, how, by who and by when.
  • Remove the manual exchange of forms and spreadsheets.
  • Reclaim and focus your team's time, increase accuracy of data through review and approval of tasks.
  • Better understand your consumers via the Social Media Monitoring tool and transform your customer service experience with the webchat functionality.

Strengthen workflow functionality

Strengthen workflow functionality

  • Include unlimited users, teams, dept’s to support your processes, empower your staff to get answers, complete tasks and together resolve cases.
  • Xugo's interactive dashboard shows data in real time, where you can review your workload - tasks, cases and or actions. Resulting in increased accountability and insight to your business processes.

Xugo is built with the knowledge that its’ use in your organisation will be wide-ranging

Xugo is built with the knowledge
that its’ use in your organisation
will be wide-ranging

Xugo used by Senior Management

Senior Management

Xugo used by Consumer Relations Team

Consumer Relations Team

Xugo used by Field Teams

Field Team

Xugo used by R&D

R & D

Xugo used by Compliance and Quality Dept

Compliance & Quality Dept.

Xugo used by Factory Floor

Factory Floor

Improve your work management with Xugo logo

Configurable to fit your requirements, it can match to how your team works and map to your corporate compliance needs.

Here are just some of the ways Xugo can be used…

Case Management
Consumer Relations &
Quality Assurance

case-management_Xugo
  • Dynamic case management functionality & 360 view of the customer & interactions
  • Ability to support Cases (Events/Incidents) & Tasks (or issues)
  • The ability to collect, record, prioritise, track & investigate notifications of alleged non-compliance & enforcement-related actions as part of inspections, investigations

Read more

Asset Management
Vegetation Management
Asset Maintenance

  • Supports inspections management activities including audits, assessment activities & field activities
  • Simplifies the process of scheduled & random field/desktop audits
  • Enables you to centrally manage operational planning & resource allocation including managing different team workloads & planning field activities

Read more

Social Listening
Social Media Engagement

social-media-engagement_Xugo
  • Integrates with popular Social Media Platforms whilst you view your social steams within 1 interface
  • Provides independent capabilities to monitor & manage social media presence
  • Performs valuable listening - the ability to determine if an interaction requires follow up
  • Ability to automate either a new case creation or update an existing case from a notification/mention or post

Read more

Delivering compliance solutions for over 25 years

Xugo has broad application for consumer affairs, quality control and compliance. We've been delivering compliance solutions for over 25 years, so with that experience we've made sure that Xugo can - initiate cases, complete quality forms / checklists, root cause analysis and more.

learn more about Xugo’s features to help you run your programs

Xugo is rich in features designed to connect your teams, processes and store your data

Explore more features

manage your business workflows - Xugo feature

manage your business workflows

Once the necessary information has been collected and entered, Xugo's rules-based workflows route the task/incident/feedback to the appropriate area for action. These workflows are dependent on your critical compliance control points which we can help you to define during implementation. Xugo drives your actions via rule-based workflow routing of cases to your teams no matter what their location.

visualise your data and extract insights - Xugo feature

visualise your data & extract insights

Xugo's dashboard provides a near immediate real-time view of your data (tasks, cases, program) in one easy to access place. Manage what you see by customising your dashboard, without writing code. At a glance review, track and monitor your workload and your team's tasks and cases. Get visibility of simplified operational report stats and other important stats.

get reports when you need them - Xugo feature

get reports when you need them

Xugo empowers you to stay up-to-date and respond quickly with the ability to share your reports via email and the web. Generate operational reports, report and identify product performance, analyse and track data, deliver daily/weekly/fortnightly executive reports capturing critical trends and highlight news. Generate custom detailed reports with granular scheduling and extensive publishing options. 

on the go - mobile app Xugo feature

on the go - mobile app

Whether you're in the office, on the factory floor or in the field, you can connect with your teams/dept.s and complete your assigned tasks easier and faster using your smart device of choice.

knowledge base - Xugo feature

knowledge base

Find and access your information using Xugo's knowledge base. Store, find and access all types of information such as - Products, Brands, technical information, datasheets, raw materials, stores, locations where your product is sold etc. With Xugo, content can be housed for context-driven access.

social media engagement - Xugo feature

social media engagement

Xugo’s social listening and monitoring tool enables review and action of customer feedback received from multiple Social Media channels all via Xugo's one central user interface. Via Xugo, users can quickly action a social media comment within a posting from any Social Channel (post/tweet/other) and create a case and tasks. Easily, your team remains up to speed with cases. Any enquiries yet to be resolved can be flagged and escalated.

how Xugo keeps your information safe & secure

Securing your sensitive data

Securing your sensitive data

We ensure your sensitive data is protected and available online. We follow IT security best-practices and our applications are hosted with leading cloud providers, certified for their physical and platform security.

Implement single sign-on

Implement single sign-on and multi-factor authentication

Xugo supports single sign-on (SSO) capability and multi-factor authentication, information is encrypted at rest and in transmission between your systems using industry-standard encryption. We also leverage third-party security services to further reduce vulnerabilities and threats to your data.

Be confident against threats with your data isolated

Be confident against threats with your data isolated

Xugo data environments are isolated by client and accessible only by a secure gateway. Access to the Xugo service is strictly limited to authorised support personnel with all access and activity logged and monitored.

how we have helped others

Streamlining legacy meter exchange replacements

Using Xugo's web and mobile platform, United Energy's office and field teams can easily track the installation of new smart meters and removal of legacy hardware while conducting condition and routine safety checks on existing connections.

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Goodman Fielder upgrades their Customer and Consumer Complaints and Feedback Management system

To increase engagement with their manufacturing sites throughout Australia, New Zealand and Asia-Pacific, Goodman Fielder leverages Xugo to reduce existing time spent on manually processing cases and tasks.
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Managing all aspects of Citipower, Powercor and United Energy's Vegetation Management program

Capable of being used by various internal teams and external contractors, Xugo manages, stores and maintains all information critical to the program including annual planning, coordination of LiDAR collection and analysis, field service activities and more.
Read more