transform your work with SFI’s powerful works management software
Xugo is a cloud-based solution that powers the compliance control and consumer service activities across your business
Configurable to fit your requirements, Xugo can match to how your teams work; so you don't have to re-engineer your business just to use our software.
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create, manage and allocate work cases, tasks, audits, inspections, lab and factory investigations, quality or safety issues and corrective actions, defined workflows, comprehensive reporting
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capture complaints, incidents and feedback directly from your consumers and your team
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store your complete collection of information inspections, tasks, incidents, maintenance history, investigations and analysis, sample collections and lab investigations
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connect with your mobile teams engage wherever you are using Xugo's app in real-time
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get the insights needed to take actions, drive programs and meet your regulatory requirements – case management, vegetation management, asset maintenance and condition monitoring
Different types of businesses working across diverse industries use Xugo to enable their work program and ensure their processes run smoothly.
Senior Management
Consumer Relations Team
Field Team
R & D
Compliance & Quality Dept.
Factory Floor
Improve your work management with 
Configurable to fit your requirements, it can match to how your team works and map to your corporate compliance needs.
Here are just some of the ways Xugo can be used…
Xugo has broad application for consumer affairs, quality control and compliance. We've been delivering compliance solutions for over 25 years, so with that experience we've made sure that Xugo can - initiate cases, complete quality forms / checklists, root cause analysis and more.
learn more about Xugo’s features to help you run your programs
Xugo is rich in features designed to connect your teams, processes and store your data
manage your business workflows
Once the necessary information has been collected and entered, Xugo's rules-based workflows route the task/incident/feedback to the appropriate area for action. These workflows are dependent on your critical compliance control points which we can help you to define during implementation. Xugo drives your actions via rule-based workflow routing of cases to your teams no matter what their location.
visualise your data & extract insights
Xugo's dashboard provides a near immediate real-time view of your data (tasks, cases, program) in one easy to access place. Manage what you see by customising your dashboard, without writing code. At a glance review, track and monitor your workload and your team's tasks and cases. Get visibility of simplified operational report stats and other important stats.
get reports when you need them
Xugo empowers you to stay up-to-date and respond quickly with the ability to share your reports via email and the web. Generate operational reports, report and identify product performance, analyse and track data, deliver daily/weekly/fortnightly executive reports capturing critical trends and highlight news. Generate custom detailed reports with granular scheduling and extensive publishing options.
on the go - mobile app
Whether you're in the office, on the factory floor or in the field, you can connect with your teams/dept.s and complete your assigned tasks easier and faster using your smart device of choice.
knowledge base
Find and access your information using Xugo's knowledge base. Store, find and access all types of information such as - Products, Brands, technical information, datasheets, raw materials, stores, locations where your product is sold etc. With Xugo, content can be housed for context-driven access.
social media engagement
Xugo’s social listening and monitoring tool enables review and action of customer feedback received from multiple Social Media channels all via Xugo's one central user interface. Via Xugo, users can quickly action a social media comment within a posting from any Social Channel (post/tweet/other) and create a case and tasks. Easily, your team remains up to speed with cases. Any enquiries yet to be resolved can be flagged and escalated.
how Xugo keeps your information safe & secure
Securing your sensitive data
We ensure your sensitive data is protected and available online. We follow IT security best-practices and our applications are hosted with leading cloud providers, certified for their physical and platform security.
Implement single sign-on and multi-factor authentication
Xugo supports single sign-on (SSO) capability and multi-factor authentication, information is encrypted at rest and in transmission between your systems using industry-standard encryption. We also leverage third-party security services to further reduce vulnerabilities and threats to your data.
Be confident against threats with your data isolated
Xugo data environments are isolated by client and accessible only by a secure gateway. Access to the Xugo service is strictly limited to authorised support personnel with all access and activity logged and monitored.
how we have helped others
Streamlining legacy meter exchange replacements
Using Xugo's web and mobile platform, United Energy's internal and field teams can now easily track the installation of new meters and removal of old meters, and conduct condition and routine safety checks on existing connections. Read more
Goodman Fielder upgrades their Customer and Consumer Complaints and Feedback Management system
To increase engagement with their manufacturing sites throughout Australia, New Zealand and Asia-Pacific, Goodman Fielder leverages Xugo to reduce existing time spent on manually processing cases and tasks. Read more
Managing all aspects of Citipower, Powercor and United Energy's Vegetation Management program
Capable of being used by various internal teams and external contractors, Xugo manages, stores and maintains all information critical to the program including annual planning, coordination of LiDAR collection and analysis, field service activities and more. Read more