connect & collaborate –
get results

connect & collaborate
– get results

what we do

Our client-centric solutions can be tailored to meet your specific operational & business
needs to provide tangible benefits & superior value.

Our client-centric solutions can be tailored to meet your specific operational and business needs to provide tangible
benefits and superior value.

Standardised products are designed to meet the needs of many customers, but often cannot meet all the particular needs of one. That’s why our client-centric solutions can be tailored to meet your specific operational & business needs.

We provide the most comprehensive, integrated tools & resources to assist you in retaining your existing customer base, while building brand loyalty & capturing valuable marketing information for brand expansion.

Our solutions will help you to substantiate risk plans & drive corrective actions & change, so that you can identify & address potential threats or consumer health issues.

We’ve been continuously adapting our solutions over time as compliance requirements have increased & as consumers have become increasingly sophisticated in the way they connect.   And as their expectations have risen, being able to provide faster & more satisfying support has become even more critical.

That’s why our solutions have been designed to ensure you can easily supply your consumers with the information they need, helping cases to be resolved quickly while also ensuring management receives the right compliance reporting information it needs in real-time.

We understand data mining principles & work closely with you to create extensive report analysis tools that help to identify systemic issues & root cause.

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SFI’s fully integrated Enterprise Solution – CARE
is Customer Experience Case Management software, with a core focus
on compliance control.  Built to monitor your customer contact & to ensure your product quality is maintained & enjoyed by your consumer.

The CARE suite works together to help you maximise product control
& improve your customer relationships.

CARE manages all phases of contact with your consumer & navigates you through your compliance processes with superior communication capabilities that aid the processes for improved quality control. Its advanced workflow engine allows you to define workflows, triggers & escalation paths & manage & assign cases. For individuals/teams who need easy, access to case investigation actions – what needs to be done, how,
by who & by when.
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An advanced reporting tool
enabling you to generate custom detailed reports with granular scheduling & extensive publishing options.  UpClose empowers you to stay up-to-date & respond quickly with the ability to share your reports via email & the web.
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The Cloud SaaS Solution that allows you access to your cases on the go using your Smart device of choice (Android, iOS supported & compatible with Windows 10.). Wherever you are, follow up existing cases & respond, create new cases, tasks & communicate with your team in real-time whilst continuing to feedback case-related information to CARE or your preferred system. Xugo’s Social Media Monitoring tool, allows you to view & connect your multiple social networks, engage & quickly respond to messages across your social streams & track & improve your social
media campaigns.
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how we do it

We integrate risk management & compliance control with complaint & incident handling to provide you with complete case management capability.

Critical control points & risk matrices are integrated in the application alerts process allowing visibility & management for:

  • Total Loss
  • Fraud related issues
  • HACCP
  • Occupational Health & Safety
  • Operational
  • Strategic
  • Environmental
  • Terrorism

We continue to be responsive to the changing global consumer environment & are innovative in our ability to adapt technology to maximise product control & customer satisfaction, loyalty & retention.

So we specialise in cross-platform, web-delivered & mobile applications that leverage the power & inter-connectivity of modern devices.

Flexible deployment
Depending on your preference, our software solutions can be deployed & supported on premise, as a hosted service, or in the cloud under an SaaS model. Our Managed Services & Support team can scale a solution that meets your specific needs.

We configure our solutions to suit your individual business requirements & their modular nature means they can scale as your business grows. This approach allows flexibility & full integration with your current operations, procedures & policies – so you don’t have to re-engineer your business just to use our software.

Data security
It can be a challenge for organisations to develop effective compliance strategies & initiatives to protect their data & consumer’s data from cyber fraud & crime.

No matter what type of application/solution you are developing, it will most likely contain sensitive data that needs to be protected. SFI’s experienced development teams ensure that your solution is delivered with a secure & solid data protection strategy.

services

Services we can offer as part of a solution or separately:

Services we can offer as part of a solution or separately:



  • Hosted Solutions
  • Support – SFI Support is backed by an experienced team offering support via email, phone and online chat to solve your issues
  • General Development
  • Consulting
  • Training