Call Centre Desk image

SFI International is a Customer Relationship Management specialist, providing services and products to many prominent companies, world-wide, across a range of industries.

We supply quality CRM solutions and software, including the industry standard Care CRM™ customer feedback software deployed using SaaS, On Premise or ASP Hosting models and fully supported 24 hours a day, 7 days a week.

Our CRM Consulting specialists can work with your existing systems or recommend a tailored solution, to assist you in retaining existing customers, while building brand loyalty.

We can manage all phases of your CRM projects, from initial consultancy through to implementation. Our skilled project managers will ensure that your CRM system is implemented on time and within budget.

At SFI, we continually strive for excellence and are driven by the philosophy that it costs more to gain new customers than to retain existing customers.

Teebop heading
For hard to find or discontinued products
Teebop Australia Logo
Australian Government Endorsed Supplier logo

CRM Consulting image heading CRM Consulting image
Our CRM Consulting services benefit from our unique understanding of business and compliance issues, built up over many years in the CRM industry.


SFI Applications image heading
SFI Applications imageOur CRM applications, including the industry standard Care CRM™ customer feedback software, enable you to log customer contacts, manage workflow for investigations, and report to managers in real time.

Project Management image heading
Project Management image
At SFI International, our project management staff and strategies will ensure that your project runs on time and on budget.
Events heading

SOCAP Australia
2009 Symposium
Sydney 25-27 August 2009
www.socap.org.au
SOCAP International
2009 Symposium
Renaissance Chicago Hotel
Chicago, Illinois 19-22 April 2009
www.socap.org
Care User Group Meetings
E-mail SFI if you would like information about future meetings
Care Training Sessions
Contact SFI to register for Care training courses

 

The most significant change to Consumer Law in Australia for 25 years

Agreement has now been reached between the Commonwealth, States and Territories and ratified by COAG to have one National Consumer Law.

Manufacturers Move To Online Sales

Manufacturers and retailers are embracing the online retailing trend and now acknowledge that an online store is no longer a luxury, but a necessity.

SFI International Offers Software as a Service

You’ve probably already heard about SaaS. But did you know that SFI International offers a SaaS implementation of its industry standard Care CRM™ software?