what we do
Standardised products are designed to meet the needs of many customers, but often cannot meet all the particular needs of one. That’s why our client-centric solutions can be tailored to meet your specific operational & business needs.
We provide the most comprehensive, integrated tools & resources to assist you in retaining your existing customer base, while building brand loyalty & capturing valuable marketing information for brand expansion.
Our solutions will help you to substantiate risk plans & drive corrective actions & change, so that you can identify & address potential threats or consumer health issues.
We’ve been continuously adapting our solutions over time as compliance requirements have increased & as consumers have become increasingly sophisticated in the way they connect. And as their expectations have risen, being able to provide faster & more satisfying support has become even more critical.
That’s why our solutions have been designed to ensure you can easily supply your consumers with the information they need, helping cases to be resolved quickly while also ensuring management receives the right compliance reporting information it needs in real-time.
We understand data mining principles & work closely with you to create extensive report analysis tools that help to identify systemic issues & root cause.
how we do it
We integrate risk management & compliance control with complaint & incident handling to provide you with complete case management capability.
Critical control points & risk matrices are integrated in the application alerts process allowing visibility & management for:
We continue to be responsive to the changing global consumer environment & are innovative in our ability to adapt technology to maximise product control & customer satisfaction, loyalty & retention.
So we specialise in cross-platform, web-delivered & mobile applications that leverage the power & inter-connectivity of modern devices.
Flexible deployment
Depending on your preference, our software solutions can be deployed & supported on premise, as a hosted service, or in the cloud under an SaaS model. Our Managed Services & Support team can scale a solution that meets your specific needs.
We configure our solutions to suit your individual business requirements & their modular nature means they can scale as your business grows. This approach allows flexibility & full integration with your current operations, procedures & policies – so you don’t have to re-engineer your business just to use our software.
Data security
It can be a challenge for organisations to develop effective compliance strategies & initiatives to protect their data & consumer’s data from cyber fraud & crime.
No matter what type of application/solution you are developing, it will most likely contain sensitive data that needs to be protected. SFI’s experienced development teams ensure that your solution is delivered with a secure & solid data protection strategy.
services

Hosted Solutions –
Our Managed Services team can support what we build and can scale a flexible deployment solution that meets your specific needs.

Support –
Our Managed Services team can support what we build and can scale a flexible deployment solution that meets your specific needs.

General Software Development
SFI prides itself in the quality, robustness and successful track record of the software we develop. We focus on both the immediate deliverable of a software solution and future enhancement needs by creating solutions that are streamlined and modular in nature.

Consulting –
For over 20 years, SFI has offered business consulting services. We assist our clients chose the right technology and solutions by gaining a deep understanding of their business objectives. Delivering a solution that improves productivity and delivers better business results.

Training –
To get the best return from your system, we offer inhouse or online training. With training content easy to understand and relevant.