connect & collaborate –
get results

connect & collaborate
– get results

what we do

Our client-centric solutions can be tailored to meet your specific operational & business
needs to provide tangible benefits & superior value.

Our client-centric solutions can be tailored to meet your specific operational and business needs to provide tangible
benefits and superior value.

features to run every part of your business

Case Management
Efficient case management helps individuals & groups collaborate & share knowledge for the accomplishment of collective goals. Create cases so you & your team can enable investigations & follow-ups. Assign cases, reassign & escalate to users, teams, depts. worldwide. View case locations with Xugo’s map interface.

Social Media Monitoring Capability
Turn consumers posts easily into a case/event or task in Xugo. Xugo gives you the ability to view & connect your unlimited multiple social networks, engage & quickly respond to messages across your social streams & track & improve your social media campaigns.

Webchat functionality
Xugo’s webchat platform plays a vital role in engaging the consumer & achieving the business objectives, whilst working across multiple operating platforms & smart devices. The functionality to deliver optional pre-chat questions where consumers enter their personal details & initial question. Including a typing indicator so both the consumer & operator can see when the other is entering a response.

Create your own forms & checklists & add attachments
Create your own checklists, forms – quickly & easily. Convert your paper forms & manage all your documents electronically in a central location & then easily implement wherever you are. You can create as many checklists as you like by choosing from a variety of different field types including check-boxes, yes or no questions & text fields. Easily upload files or images from your gallery or device.

Instantly see your cases & progress at a glance via the Dashboard
The dashboard gives you great visibility & insight, showing you the latest activity on each case & saving you time. You know exactly what’s going on with your teams &/ or your cases & who’s working on what.

Run Reports
Measure, track & improve your brand/team/campaign performance using Xugo. Reports are automatically generated alerting you or anyone in your organisation of KPI’s or data of interest. Customise your reports easily via your smart device of choice.

features to run every part of your business

Case Management
Efficient case management helps individuals & groups collaborate & share knowledge for the accomplishment of collective goals. Create cases so you & your team can enable investigations & follow-ups. Assign cases, reassign & escalate to users, teams, depts. worldwide. View case locations with Xugo’s map interface.

Social Media Monitoring Capability
Turn consumers posts easily into a case/event or task in Xugo. Xugo gives you the ability to view & connect your unlimited multiple social networks, engage & quickly respond to messages across your social streams & track & improve your social media campaigns.

Webchat functionality
Xugo’s webchat platform plays a vital role in engaging the consumer & achieving the business objectives, whilst working across multiple operating platforms & smart devices. The functionality to deliver optional pre-chat questions where consumers enter their personal details & initial question. Including a typing indicator so both the consumer & operator can see when the other is entering a response.

Create your own forms & checklists & add attachments
Create your own checklists, forms – quickly & easily. Convert your paper forms & manage all your documents electronically in a central location & then easily implement wherever you are. You can create as many checklists as you like by choosing from a variety of different field types including check-boxes, yes or no questions & text fields. Easily upload files or images from your gallery or device.

Run Reports

Measure, track & improve your brand/team/campaign performance using Xugo. Reports are automatically generated alerting you or anyone in your organisation of KPI’s or data of interest. Customise your reports easily via your smart device of choice.

Run Reports

Measure, track & improve your brand/team/campaign performance using Xugo. Reports are automatically generated alerting you or anyone in your organisation of KPI’s or data of interest. Customise your reports easily via your smart device of choice.

features to run every part of your business


Case Management
Efficient case management helps individuals & groups collaborate & share knowledge for the accomplishment of collective goals. Create cases so you & your team can enable investigations & follow-ups. Assign cases, reassign & escalate to users, teams, depts. worldwide. View case locations with Xugo’s map interface.


Social Media Monitoring Capability
Turn consumers posts easily into a case/event or task in Xugo. Xugo gives you the ability to view & connect your unlimited multiple social networks, engage & quickly respond to messages across your social streams & track & improve your social media campaigns.


Webchat functionality
Xugo’s webchat platform plays a vital role in engaging the consumer & achieving the business objectives, whilst working across multiple operating platforms & smart devices. The functionality to deliver optional pre-chat questions where consumers enter their personal details & initial question. Including a typing indicator so both the consumer & operator can see when the other is entering a response.


Create your own forms & checklists & add attachments
Create your own checklists, forms – quickly & easily. Convert your paper forms & manage all your documents electronically in a central location & then easily implement wherever you are. You can create as many checklists as you like by choosing from a variety of different field types including check-boxes, yes or no questions & text fields. Easily upload files or images from your gallery or device.


Instantly see your cases & progress at a glance via the Dashboard
The dashboard gives you great visibility & insight, showing you the latest activity on each case & saving you time. You know exactly what’s going on with your teams &/ or your cases & who’s working on what.


Run Reports
Measure, track & improve your brand/team/campaign performance using Xugo. Reports are automatically generated alerting you or anyone in your organisation of KPI’s or data of interest. Customise your reports easily via your smart device of choice.

Standardised products are designed to meet the needs of many customers, but often cannot meet all the particular needs of one. That’s why our client-centric solutions can be tailored to meet your specific operational & business needs.

We provide the most comprehensive, integrated tools & resources to assist you in retaining your existing customer base, while building brand loyalty & capturing valuable marketing information for brand expansion.

Our solutions will help you to substantiate risk plans & drive corrective actions & change, so that you can identify & address potential threats or consumer health issues.

We’ve been continuously adapting our solutions over time as compliance requirements have increased & as consumers have become increasingly sophisticated in the way they connect.   And as their expectations have risen, being able to provide faster & more satisfying support has become even more critical.

That’s why our solutions have been designed to ensure you can easily supply your consumers with the information they need, helping cases to be resolved quickly while also ensuring management receives the right compliance reporting information it needs in real-time.

We understand data mining principles & work closely with you to create extensive report analysis tools that help to identify systemic issues & root cause.

how we do it

We integrate risk management & compliance control with complaint & incident handling to provide you with complete case management capability.

Critical control points & risk matrices are integrated in the application alerts process allowing visibility & management for:

  • Total Loss
  • Fraud related issues
  • HACCP
  • Occupational Health & Safety
  • Operational
  • Strategic
  • Environmental
  • Terrorism

We continue to be responsive to the changing global consumer environment & are innovative in our ability to adapt technology to maximise product control & customer satisfaction, loyalty & retention.

So we specialise in cross-platform, web-delivered & mobile applications that leverage the power & inter-connectivity of modern devices.

Flexible deployment
Depending on your preference, our software solutions can be deployed & supported on premise, as a hosted service, or in the cloud under an SaaS model. Our Managed Services & Support team can scale a solution that meets your specific needs.

We configure our solutions to suit your individual business requirements & their modular nature means they can scale as your business grows. This approach allows flexibility & full integration with your current operations, procedures & policies – so you don’t have to re-engineer your business just to use our software.

Data security
It can be a challenge for organisations to develop effective compliance strategies & initiatives to protect their data & consumer’s data from cyber fraud & crime.

No matter what type of application/solution you are developing, it will most likely contain sensitive data that needs to be protected. SFI’s experienced development teams ensure that your solution is delivered with a secure & solid data protection strategy.

services

 

Services we can offer as part of a solution or separately:

Services we can offer as part of a solution or separately:

Hosted Solutions –
Our Managed Services team can support what we build and can scale a flexible deployment solution that meets your specific needs.

Support –
Our Managed Services team can support what we build and can scale a flexible deployment solution that meets your specific needs.

General Software Development
SFI prides itself in the quality, robustness and successful track record of the software we develop. We focus on both the immediate deliverable of a software solution and future enhancement needs by creating solutions that are streamlined and modular in nature.

Consulting –
For over 20 years, SFI has offered business consulting services. We assist our clients chose the right technology and solutions by gaining a deep understanding of their business objectives. Delivering a solution that improves productivity and delivers better business results.

Training –
To get the best return from your system, we offer inhouse or online training. With training content easy to understand and relevant.