Victorian electricity distributors pass the first million-mark for tasks
14 May 2021
CitiPower and Powercor provide electricity to more than 1.2 million customers across Melbourne’s CBD and inner suburbs through to Central and Western Victoria.
The business' primary activity is to manage the poles, wires and electrical infrastructure that delivers safe and reliable electricity to homes and businesses across the network. CitiPower and Powercor's vegetation related fire starts, prevent any damage to their infrastructure and to minimise power outages to customers.
Key Challenges
CitiPower and Powercor required a Vegetation Management Solution specific to each network, minimise process barriers and improve system reliability. An efficient modern system would need to overcome the challenges the businesses were experiencing:
- Combine multiple systems (some legacy) managing separate activities
- Improve data accuracy of the vegetation surrounding assets
- Integrate with existing highly complex systems
- Take advantage of all the data available i.e. LiDAR and access it easily
- Better estimate time and cost to perform vegetation activities
- Manage the timely approval of contractor invoices
- Meet strict IT security requirements.
The Solution
Since early 2021 Xugo's web and mobile platform has become a major component of their utility vegetation program. The two utilities collectively use Xugo to function as the single system providing:
“Xugo has centralised our ability to plan, track, organise and prioritise work. It enabled us to improve our processes by better identifying risks, to communicate and prioritise work and manage our field teams and contractors through a seamless, web and app-based approach. Xugo has helped to simplify the process of vegetation management for our business and works to improve our field personnel efficiency and team performance.”
The implementation has saved CitiPower and Powercor from using several systems per day, reduced customer response times, increased productivity and accountability and has a user-friendly interface easily adopted by the office and field teams.
Since using Xugo, CitiPower and Powercor plan further ahead and continue to formulate an approach to vegetation management that will reduce network risk and deliver the biggest efficiencies. Through this implementation each utility can see in real-time the entire vegetation management program because of better data collection, increased user adoption and improved processes and workflow.
key benefits
Field personnel appreciate how easy Xugo is to use in the field and its "occasionally connected, always available" mode
Field teams are always able to complete their work tasks, even when network connectivity is limited or unavailable.
Complete audit traceability - delivers confidence
Optimised work planning & increased efficiency
Improved and centrally managed work plans, executed correctly, with multiple tasks sent to multiple field crews, scheduled and tracked. Reducing costs by crews not having to wait on other field crews to finish their tasks before they can start work.
Increased safety for employees and the public
Prioritisation of vegetation (including hazard trees) posing a high risk to the networks is identified with accurate and timely data and work tasks can be reclassified for immediate attention easily.
Robust system
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Xugo Vegetation Management - Bushfire Mitigation Program at CitiPower, Powercor and United Energy
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Press Release - Managing all aspects of CitiPower, Powercor and United Energy's Vegetation Management program
Capable of being used by various internal teams and external contractors, Xugo manages, stores and maintains all information critical to the program including annual planning, coordination of LiDAR collection and analysis, field service activities and more.
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