Transform your work with Xugo,
the powerful case management software

let’s start with covering Xugo’s core features

Case Management
Efficient case management helps individuals & groups collaborate & share knowledge for the accomplishment of collective goals. Create cases so you & your team can enable investigations & follow-ups. Assign cases, reassign & escalate to users, teams, depts. worldwide. View case locations with Xugo’s map interface.

Social Media Monitoring Capability
Turn consumers posts easily into a case/event or task in Xugo. Xugo gives you the ability to view & connect your unlimited multiple social networks, engage & quickly respond to messages across your social streams & track & improve your social media campaigns.

Webchat functionality
Xugo’s webchat platform plays a vital role in engaging the consumer & achieving the business objectives, whilst working across multiple operating platforms & smart devices. The functionality to deliver optional pre-chat questions where consumers enter their personal details & initial question. Including a typing indicator so both the consumer & operator can see when the other is entering a response.

Create your own forms & checklists & add attachments
Create your own checklists, forms – quickly & easily. Convert your paper forms & manage all your documents electronically in a central location & then easily implement wherever you are. You can create as many checklists as you like by choosing from a variety of different field types including check-boxes, yes or no questions & text fields. Easily upload files or images from your gallery or device.

Instantly see your cases & progress at a glance via the Dashboard
The dashboard gives you great visibility & insight, showing you the latest activity on each case & saving you time. You know exactly what’s going on with your teams &/ or your cases & who’s working on what.

Run Reports

Measure, track & improve your brand/team/campaign performance using Xugo. Reports are automatically generated alerting you or anyone in your organisation of KPI’s or data of interest. Customise your reports
easily via your smart device of choice.

let’s start with covering Xugo’s core features

Case Management
Efficient case management helps individuals & groups collaborate & share knowledge for the accomplishment of collective goals. Create cases so you & your team can enable investigations & follow-ups. Assign cases, reassign & escalate to users, teams, depts. worldwide. View case locations with Xugo’s map interface.

Social Media Monitoring Capability
Turn consumers posts easily into a case/event or task in Xugo. Xugo gives you the ability to view & connect your unlimited multiple social networks, engage & quickly respond to messages across your social streams & track & improve your social media campaigns.

Webchat functionality
Xugo’s webchat platform plays a vital role in engaging the consumer & achieving the business objectives, whilst working across multiple operating platforms & smart devices. The functionality to deliver optional pre-chat questions where consumers enter their personal details & initial question. Including a typing indicator so both the consumer & operator can see when the other is entering a response.

Create your own forms & checklists & add attachments
Create your own checklists, forms – quickly & easily. Convert your paper forms & manage all your documents electronically in a central location & then easily implement wherever you are. You can create as many checklists as you like by choosing from a variety of different field types including check-boxes, yes or no questions & text fields. Easily upload files or images from your gallery or device.

Instantly see your cases & progress at a glance via the Dashboard
The dashboard gives you great visibility & insight, showing you the latest activity on each case & saving you time. You know exactly what’s going on with your teams &/ or your cases & who’s working on what.

Run Reports

Measure, track & improve your brand/team/campaign performance using Xugo. Reports are automatically generated alerting you or anyone in your organisation of KPI’s or data of interest. Customise your reports easily via your smart device of choice.

let’s start with covering Xugo’s core features


Case Management
Efficient case management helps individuals & groups collaborate & share knowledge for the accomplishment of collective goals. Create cases so you & your team can enable investigations & follow-ups. Assign cases, reassign & escalate to users, teams, depts. worldwide. View case locations with Xugo’s map interface.


Social Media Monitoring Capability
Turn consumers posts easily into a case/event or task in Xugo. Xugo gives you the ability to view & connect your unlimited multiple social networks, engage & quickly respond to messages across your social streams & track & improve your social media campaigns.


Webchat functionality
Xugo’s webchat platform plays a vital role in engaging the consumer & achieving the business objectives, whilst working across multiple operating platforms & smart devices. The functionality to deliver optional pre-chat questions where consumers enter their personal details & initial question. Including a typing indicator so both the consumer & operator can see when the other is entering a response.


Create your own forms & checklists & add attachments
Create your own checklists, forms – quickly & easily. Convert your paper forms & manage all your documents electronically in a central location & then easily implement wherever you are. You can create as many checklists as you like by choosing from a variety of different field types including check-boxes, yes or no questions & text fields. Easily upload files or images from your gallery or device.


Instantly see your cases & progress at a glance via the Dashboard
The dashboard gives you great visibility & insight, showing you the latest activity on each case & saving you time. You know exactly what’s going on with your teams &/ or your cases & who’s working on what.


Run Reports
Measure, track & improve your brand/team/campaign performance using Xugo. Reports are automatically generated alerting you or anyone in your organisation of KPI’s or data of interest. Customise your reports easily via your smart device of choice.

Xugo has broad application for consumer affairs, quality control, compliance & sales. We’ve been delivering compliance solutions for over 25 years, so with that experience we’ve made sure that Xugo can – initiate cases, complete quality forms / checklists, root cause analysis & more.

why choose Xugo?

Build & create your own
workflows & forms

Manage the entire process from:

  • creating cases, assigning users/teams to tasks & sub-tasks,
  • enable investigations & follow ups,
  • create forms & checklists for your business to complete, all from your device wherever you are.

Increase transparency of process &
communication to resolve your cases quickly

  • Manage & track consumer feedback or case investigation actions following workflows powered by your corporate compliance, policies & procedures – what needs to be done, how, by who & by when.
  • Remove the manual exchange of forms & spreadsheets.
  • Reclaim & focus your team’s time, increase accuracy of data through review & approval of tasks.
  • Better understand your consumers via the Social Media Monitoring tool & transform your customer service experience with the webchat functionality.

Strengthen workflow functionality

  • Include unlimited users, teams, dept.’s to support your processes, empower your staff to get answers, complete tasks & together resolve cases.
  • Xugo’s interactive dashboard shows data in real time, where you can review your workload – tasks, cases & or actions. Resulting in increased accountability & insight to your business processes.

why choose Xugo?

Build & create your own
workflows & forms

Manage the entire process from:

  • creating cases, assigning users/teams to tasks & sub-tasks,
  • enable investigations & follow ups,
  • create forms & checklists for your business to complete, all from your device wherever you are.

Increase transparency of process &
communication to resolve your cases quickly

  • Manage & track consumer feedback or case investigation actions following workflows powered by your corporate compliance, policies & procedures – what needs to be done, how, by who & by when.
  • Remove the manual exchange of forms & spreadsheets.
  • Reclaim & focus your team’s time, increase accuracy of data through review & approval of tasks.

Strengthen workflow functionality

  • Include unlimited users, teams, dept’s to support your processes, empower your staff to get answers, complete tasks & together resolve cases.
  • Resulting in increased accountability & insight to your business processes.

benefits of Xugo

Access cases on the go
Whether you’re in the office, on the factory floor or offsite, you can connect via this cloud-based solution, with your teams & complete your assigned tasks easier & faster using your smart device of choice. No hardcopy forms to complete, scan or send via email all in real-time.

All in one solution, fully scalable
Xugo is not just a simple ‘task manager’ –
it works with you to effectively create & manage cases; schedule & allocate resources throughout the case lifecycle; manage risk, issue & compliance management; efficiently schedule & allocate resources throughout the case lifecycle; view critical tasks; approve & complete tasks, create sub-tasks; & report on tasks & dashboard functionality.

Works on all Android & iOS supported devices
Use Xugo anywhere via your Smart device of choice – iPhone, iPad, Android
phone &/or tablet.

Real-time connectivity
Connect your business in real-time with your
case activity updating in your business systems.

Manages your business workflows
Xugo drives your actions via rule-based workflow routing of cases to your teams no matter what their location.

Enable investigations
& follow-ups

Complete forms/checklists, with the power to respond to a case by creating a new task &/or sub-tasks to assign to other users or
teams in the business.


Tracking & traceability
Xugo can help you refine your productivity – track how long & the effort it took to
complete a task. Benefit from assessing
how you’re doing at specific tasks.
Whatever you do, all case activities are
logged & saved for easy traceability.


Manage your suppliers/retailers
Optimise the exchange of information within your organisation & with suppliers.


Integrate seamlessly
Xugo has been built as open & flexible as possible, & can be readily integrated with your existing business systems.
For our existing CARE clients – Xugo seamlessly connects with your existing CARE tasks & updates task activity back into CARE.

benefits of Xugo

Access tasks on the go
Whether you’re in the office, on the factory floor or offsite, you can connect with your teams & complete your assigned tasks easier & faster using your smart device. No hardcopy forms to complete, scan or send via email.

All in one app
Xugo is not just a simple ‘task manager’ –
it works with you to effectively create & manage tasks; schedule & allocate resources throughout the task lifecycle; manage risk, issue & compliance management; efficiently schedule & allocate resources throughout the task lifecycle; view critical tasks; approve & complete tasks, create sub-tasks; & report on tasks & dashboard functionality.

Works on all devices
Use Xugo anywhere via your Smart device of choice – iPhone, iPad, Android phone
&/or tablet.

Real-time connectivity
Connect your business in real-time with your task activity updating in your business systems.

Manages your business workflows
Xugo drives your actions via rule-based workflow routing of tasks to your teams no matter what their location.

Enable investigations
& follow-ups

Complete forms/checklists, with the power to respond to a case by creating a new task &/or sub-tasks to assign to other users or teams in the business.


Tracking & traceability
Xugo can help you refine your productivity – track how long & the effort it took to
complete a task. Benefit from assessing
how you’re doing at specific tasks.
Whatever you do, all task activities are
logged & saved for easy traceability.


Manage your suppliers/retailers
Optimise the exchange of information within your organisation & with suppliers.


Integrate seamlessly
Xugo has been built as open & flexible as possible, & can be readily integrated with your existing business systems.
For our existing CARE clients – Xugo seamlessly connects with your existing CARE tasks & updates task activity back into CARE.

 

Benefits of Xugo


Access tasks on the go
Whether you’re in the office, on the factory floor or offsite, you can connect with your teams & complete your assigned tasks easier & faster using your smart device. No hardcopy forms to complete, scan or send via email.


All in one app
Xugo is not just a simple ‘task manager’ –
it works with you to effectively create & manage tasks; schedule & allocate resources throughout the task lifecycle; manage risk, issue & compliance management; efficiently schedule & allocate resources throughout the task lifecycle; view critical tasks; approve & complete tasks, create sub-tasks; & report on tasks & dashboard functionality.


Works on all devices
Use Xugo anywhere via your Smart device of choice – iPhone, iPad, Android phone
&/or tablet.


Real-time connectivity
Connect your business in real-time with your
task activity updating in your business systems.


Manages your business workflows
Xugo drives your actions via rule-based workflow routing of tasks to your teams no matter what their location.


Enable investigations
& follow-ups

Complete forms/checklists, with the power to respond to a case by creating a new task &/or sub-tasks to assign to other users or teams in the business.


Tracking & traceability
Xugo can help you refine your productivity – Track how long & the effort it took to
complete a task. Benefit from assessing
how you’re doing at specific tasks.
Whatever you do, all task activities are
logged & saved for easy traceability.


Manage your suppliers/retailers
Optimise the exchange of information within your organisation & with suppliers.


Integrate seamlessly
Xugo has been built as open & flexible
as possible, & can be readily integrated
with your existing business systems.
For our existing CARE clients
– Xugo seamlessly connects with your
existing CARE tasks & updates task
activity back into CARE.

Xugo is built with the knowledge that its’ use in your organisation will be wide-ranging

Xugo is built with the knowledge
that its’ use in your organisation
will be wide-ranging

Senior Management

Consumer Relations Team

Compliance Dept.

R & D

Quality Team

Factory Floor