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Welcome to the latest edition of SFI's ConneXion Newsletter
We hope you enjoy the stories and find them
interesting and relevant for your business.
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Firstly though, we would like to offer our
condolences and sympathy to all of the victims of the recent
and tragic bush fires that occurred in Victoria on the 7th
of February. The loss of life and property is unprecedented
and the general community are still reeling from shock.
In spite of this, we stand in awe of all those who put their
lives on the line to fight the fires and to those who have
so selflessly given their time, money and other resources
towards helping the survivors or accounting for those who
perished. The citizens and corporations of Australia
have opened their hearts and wallets to help out in any way
possible. And that can only make us proud in this time
of need.
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Customer reward programs build brand loyalty
Customers are more likely to recommend a
product, service or brand if they have
good experiences with customer reward
programs, according to a new study.
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Food and beverage companies among world’s
100 most sustainable
The annual Global 100: Most Sustainable
Corporations in the World list has
featured nine companies that either
manufacture or distribute consumer
staples, two more than last year.
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GROCERYchoice taken over by CHOICE
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Top 5 Issues in 2008
Australian Food News takes a look back at
2008 and turns their attention to
controversy and concerns that were
highlighted throughout the year.
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Customer service in Australia hits new low
Australian customer service levels have
fallen to historic lows and businesses
should do everything they can to improve
customer satisfaction.
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Trust Revisited
In the wake of the public transport meltdown
in Melbourne I wanted to talk about trust.
While Connex assured us they were working to
get things running, I was thinking; but who
will trust that the trains will actually
run?
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The GROCERYchoice
website set up by the
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Federal Government, has been taken over
by CHOICE, who are planning a revised
system later in the year.
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Unit pricing to come into effect by December
2009
Chris Bowen, the Minister for
Competition Policy and Consumer Affairs,
has announced details of the Federal
Government’s roll-out of a
mandatory unit pricing regime.
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Optus fined $110,000 for SMS spamming
Optus has been hit with two fines
totalling $110,000 for allegedly sending
20,000 text messages without properly
disclosing which company they were from.
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Mobile companies accused of spam
text messages fraud
Three mobile phone companies are facing
legal action by the Australian
Communications and Media Authority for
allegedly sending unsolicited SMS messages
to Australian mobile phone numbers.
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SFI Launches Teebop Online Shopping
As part of its continuing efforts to
provide innovative solutions in the
consumer affairs outsource market, SFI
International (SFI) has announced the
formation of TeeBop.com.au, a unique
solution designed to enhance customer
retention by offering consumers a source
for hard-to-find or discontinued
products.
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Death by PowerPoint
The well-intentioned presenter steps to
the microphone and flips to the first
slide, well-crafted bullet points slide
on to the screen, followed by colourful
diagrams and visually complicated charts
that possibly contain great wisdom...
And the audience goes to sleep
(sometimes quite literally).
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For more information about SFI International or our CRM
products and services, please
visit
www.sfi.com.au
Copyright © 2009
SFI International
303 Burwood Highway, Burwood East,
Melbourne, Victoria, 3151, Australia. Phone +61 (3)
8847 1300
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