SFI ConneXion Newsletter

Welcome to the latest edition of SFI's ConneXion Newsletter

We hope you enjoy the stories and find them interesting and relevant for your business.

This issue, we have articles about recent and pending changes in consumer law in China. We also have the latest on the scrapped Grocery Choice website and Choice's latest consumer campaign.

But of course there's a lot more to read about, so we hope you enjoy this edition.

China's Food Safety Law In Effect The Food Safety Law of the People's Republic of China came into effect on June 1. Any food addictives that are not in the approved government catalogue must not be used.

Consumer Rights Laws to Change in China

The China Consumers' Association has flagged sweeping changes to consumer rights laws in China. The existing Law is now 15 years old and is due for a major revamp..

Government urged to replace GroceryChoice
The Rudd Government has

Do you want wi-fi with that?

I had to rely on wi-fi hotspots last weekend and it was interesting to notice how offering free wi-fi has changed McDonald's customer base.

How to make your customers love you

In today's times there is not much more important than giving your best customers a little bit extra to keep them coming back for more. But many companies struggle with how to add value to products and services in a meaningful way.

been urged to come up with a replacement for its Grocery Choice price comparison website, which was

controversially scrapped recently.

Choice declares war on Woolworths and Coles

CONSUMER advocate Choice will take on the big two supermarkets in a campaign aimed at bringing down Australia's grocery prices.

Kicking off the perfect presentation

You've spent the last 10 days preparing this speech and you know every point inside and out. You get to the podium and you start your speech. How you open that speech and what you say in that first minute will either entice and engage or alienate and stagnate your audience.

Unit pricing laws effective

The Federal Government’s unit pricing Code of Conduct is now operable, with retailers given until 1 December 2009 to display unit pricing on food based grocery items.

Retailers' exempt from Consumer Credit Bill

The Australian Retailers Association (ARA) has welcomed retailers' exemption from the Government's Consumer Credit Protection Bill.

Responsible businesses honoured

CHOICE is pleased many major companies are committing to greater accountability and doing their best to become more socially and environmentally responsible.

L’Oreal loses legal battle against Ebay

Online auction site Ebay has achieved an important victory against cosmetics brand L’Oreal over the sale of counterfeit perfumes.

Do Not Call complaints plunge Do Not Call register complaints are down 60%, but frustration continues about plans for a register for businesses.

ACCC warns about new "fine print" laws

Businesses claiming ignorance of new "fine print" laws will not be immune from compliance.

ACCC releases Food Labelling Guide The ACCC has released the Food Labelling Guide, so that food and beverage marketers are aware of their obligations.

For more information about SFI International or our CRM products and services, please visit www.sfi.com.au

Copyright © 2009 SFI International
303 Burwood Highway, Burwood East, Melbourne, Victoria, 3151, Australia. Phone +61 (3) 8847 1300

If you prefer not to receive future issues of this newsletter from SFI International, please Unsubscribe by clicking here and then pressing the Send button in your E-mail program.