Customer First Call Centres from SFI International

Call Centre Outsourcing or Extension of Service

Customer First Call Centres from SFI International provide call centre services for inbound, outbound and website contact between you and your customers.

We can provide an extension of service, where we compliment your in-house call centre operations by catering for additional requirements such as after-hours availability, overflow and recall management.

Alternatively, if you are considering outsourcing, we can run your entire call centre operations for you. By utilising our proven technologies, infrastructure and staff, we can help you to reduce your customer service operating costs and focus on your core competencies.

By using our Care suite of CRM software solutions, we can integrate seamlessly with your business processes, reporting back to your consumer affairs, quality control and marketing departments, so that you maintain control of your own management information.

The knowledge management technologies built into our advanced Care software can provide on-demand information flows with the click of a mouse. This allows our consultants to quickly reference material they may be unfamiliar with and to have instant access to information about your products, services and promotions.

With the unique advantages offered by our CRM systems, our consultants are free to focus on listening and problem-solving to meet the needs of your customers and thereby grow your brand loyalty.

Name:
Email: