SFI Software Applications
Our suite of SFI applications enable you to log customer contacts, manage workflow for investigations, and report to managers in real time
Please click on one of the following links or contact us to find out more about each of our application modules:
Care
Care is our industry standard Customer Relationship Management Software that forms the hub of our CRM software suite.
Care UpClose
Care UpClose is our specially designed reporting tool, that allows you to analyse collated data and identify product performance, consumer satisfaction and behaviour, marketing trends, as well as identify potential hotspots and areas for improvement.
Care Task Manager
Care Task Manager (CTM) is our workflow management tool, designed to help you manage tasks associated with customer contact, feedback, investigations, and responses.
Other Products
Please click on the following link or contact us to find out more.
Customer First Call Centres
Customer First Call Centres provide services for inbound, outbound and website contact between companies and their customers. Customer First Call Centres can provide complimentary call centre solutions such as after hours, overflow, and recall management to provide seamless integration with your in-house call centre.