Australian Consumer Guarantees Laws effective 1 January 2011

Gavel

Consumer Guarantees

The following summary is based on a Draft guide available from www.consumerlaw.gov.au and may be subject to change.

The definitions are extensive and include:

●Consumer guarantees: who guarantees what?

●What do the consumer guarantees cover?

●Can suppliers or manufacturers ‘contract out’ of the consumer guarantees?

●Consumer guarantees applying to goods

●Consumer guarantees applying to services

●When goods or services do not meet a consumer guarantee

●Types of remedies available to consumers

●Consumer claims against the manufacturer

●Limits on compensation for non-household goods or services

●When a supplier fixes a problem that is not their fault (manufacturer’s indemnity)

●Displaying signs about consumer guarantees

●Receipts and other ‘proof of purchase’