SFI International and Experian QAS Partnership Offers Combined Solutions
SFI International have partnered with Experian QAS to offer solutions that combine SFI's world-class Care suite of CRM software with Experian QAS's range of dynamic and customer focused retail industry products.


Care and Care UpClose V8 have arrived!
We've been working hard to deliver the newest version of our Care suite of CRM products and the good news is that they have arrived! With new pricing models and features that you'll love.


SFI International worth watching
According to the latest edition of the Rust Report - a well known IT Publication - SFI International are an Australian company worth watching.


Summary of the New Australian Consumer & Product Safety Laws that Come into Effect 1 Jan 2011
Effective 1st of January 2011, Australia will have new Consumer and Product Safety Laws featuring national consumer protection and fair trading laws, enhanced enforcement powers and redress mechanisms, a national unfair contract terms law, a new national product safety regime and a new national consumer guarantees law.


An Overview of the SOCAP Australia 2010 Symposium
SFI International was part of SOCAP's 20th Annual Symposium held in Melbourne in August. The key theme was to review 'How the game has changed' in consumer affairs over the past 20 years


SFI International in case study by Small Business Victoria
SFI listed as an example of how Small Business Victoria programmes can assist business to achieve


SFI International Launches UVSunSense in Australia
SFI is now marketing this product to retailers around the country


SFI Presents the results of a National study on Consumer Sentiment, Emotions and Advocacy NOW
The results of a the study were presented at the 2009 SOCAP Australia Symposium


SFI Conducts Consumer Emotion, Sentiment and Advocacy NOW study
The results of this study will be made available at this year’s SOCAP symposium


Sweeping changes to consumer rights laws in China
Major changes have been flagged by the The China Consumers' Association


The Most Significant Change to Consumer Law in Australia for 25 years
Agreement has now been reached to have one National Consumer Law


Manufacturers Move To Online Sales
Manufacturers and retailers are embracing the online retailing trend and now acknowledging that an online store is a necessity


SFI International offers SaaS
Did you know that SFI International offers a SaaS implementation of its industry standard Care CRM™ software?


Manufacturers Go On-line Shopping with teebop.com.au
SFI International announces teebop.com.au, an e-commerce solution for hard-to-find or discontinued products. Read the press-release


SFI Director, Peter Gillson, presents at Victorian Government seminar
Peter Gillson delivers a case study on global clients to 65 companies at a Victorian Government sponsored seminar in Melbourne


Care version 7.0 Goes Live
SFI International successfully complete their first implementation of Care version 7.0 with a new client


Retailer extends their use of Care
A major retailer in Australia decides to upgrade to Care V6.0


SFI welcomes a new addition to the team
To keep pace with the market and more importantly with our clients, we have employed someone dedicated to strategic projects

Events

 

SOCAP International 2011 Annual Conference 16-19 October 2011, Orlando, Florida
www.socap.org

 

Peter Gillson spoke about Managing Risk from Farm to Fork, at the AIFST Securing Global Food Safety conference in Melbourne 26-28 September 2011
www.aifst.asn.au/

 

SOCAP Australia 2011 Symposium to be held in Sydney 31 August - 2 September 2011
www.socap.org.au

 

SOCAP International 2011 Symposium to be held in Las Vegas, Nevada, May 1-4
www.socap.org

 

SFI International Director Peter Gillson is speaking on Applied Risk Management - Best practice methodology & solutions at the Global Food Safety Conference in London on Friday 18th February. View the Global Food Safety Conference programme.

 

China International Food Safety & Quality Conference & Expo 2010, including a presentation by SFI's Peter Gillson about "Best Practice in Managing Risk from Farm to Consumer" at 11am, Thursday 11 November at the Longemont Hotel, Shanghai, China
www.chinafoodsafety.com


SOCAP International 2010 Annual Conference to be held in San Francisco, CA, October 17-20
www.socap.org


SOCAP Special Interest Workshop "Turning From a Cost Centre to a Profit Centre in the Eyes of Management" Facilitated by SFI's Peter Gillson
3:30pm-5pm 24 August, Park Hyatt, Melbourne
www.socap.org.au


SOCAP Australia 2010 Symposium to be held in Melbourne 24-26 August 2010
www.socap.org.au


SOCAP Breakfast Seminars, featuring a presentation by SFI International, to be held in Brisbane 12-13 May 2010
www.socap.org.au


SOCAP International 2010 Symposium Atlanta, GA, April 25-28 2010
www.socap.org


Care User Group Meetings
If you would like information about future meetings, then contact SFI International


Care Training Sessions
If you would like to register for future Care training courses, then contact SFI International

 

 

SFI Mentions

 

SFI International worth watching
According to the latest edition of the Rust Report - a well known IT Publication - SFI International are an Australian company worth watching.

 

 

Press Releases

 

Icon Global Link and SFI International Speak on World’s Best Practice Risk Management at the Global Food Safety Conference in London, England.


SFI International announces teebop.com.au
Teebop is an e-commerce solution for hard-to-find or discontinued products Press Release 2 February 2009


SOCAP Australia outsourcing workshop – Peter Gillson
Press Release 10 October 2005

Managing Risk from Farm to Fork, was the basis for a presentation by Peter Gillson at the AIFST Securing Global Food Safety conference held in Melbourne 26-28 September 2011



Extract of speech delivered to business at the China International Food Safety & Quality Conference
Peter Gillson, Director SFI International, spoke on the topic "Best Practice in Managing Risk from Farm to Consumer".


Facebook Fan Pages & Groups - What are they and Which Should You Use?
So what is the difference between a Facebook Group and a Facebook Fan page and which is better for you and your business?


Quick Response Needed
Companies have fewer than 24 hours to respond to a customer complaint before potentially losing the business, SFI International has found.


The Cost of Breaking the Engagement Off
Business needs to stay engaged in the customer relationship and embrace current technologies to promote and expand customer loyalty.


SFI International Presents Consumer Study Results
The results of a National study on Consumer Sentiment, Emotions and Advocacy NOW were presented at the 2009 SOCAP Australia Symposium


Opening up New Channels for Communication with your Customers
Many of our customers are embracing Social Media and dialogue via electronic means is now a widely accepted form of communication


How Reducing Complaints Will Help Your Business
What can you do to improve your complaints handling and improve your bottom line? 


Marketing Insights and Emotional Intelligence
Chairman's Aid Conference February 2008


Marketing Intelligence and Consumer Insights
Peter Gillson, Marcus Evans Conferences February 2008


What is CRM?
Taken from an issue of the SFI ConneXion Newsletter 


ROI & Technology - Return on your customer experience investment
Taken from an issue of the SFI ConneXion Newsletter


CRM: A whole-organisation-approach
Taken from an issue of the SFI ConneXion Newsletter
The real cost and benefits of Customer Relations
SOCAP 2006 Workshop and ROI Survey Results, Presented by SFI


SOCAP Europe Final CRM Presentation
2005


CRM for Small & Medium Enterprises
Oracle Conference Hong Kong 2004


Consumer Affairs Excellence
Swinburne Course Presentation

AIM Export Conference Presentation
2001

SFI Introductory Video (2010)

 

 

 

SFI Introductory Video (2010)

(with Chinese Subtitles)

 

 

SFI ConneXion Newsletter Archive

 

Listed below are previous SFI ConneXion Newsletters. Please click on the link for the Newsletter you are interested in reading.