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SFI International is a Customer Relationship Management (CRM) specialist, providing services and products to many prominent companies, world-wide, across a range of industries.

We supply quality CRM solutions and software, including the industry standard Care CRM™ customer feedback software deployed using SaaS, On Premise or ASP Hosting models and fully supported 24 hours a day, 7 days a week.

Our CRM Consulting specialists will work with your existing CRM systems or recommend solutions that are tailored to your needs, to assist you in retaining existing customers, while building brand loyalty.

We can manage all phases of your CRM projects, from initial consultancy through to implementation. Our skilled project managers will ensure that your CRM system is implemented on time and within budget.

At SFI, we continually strive for excellence and are driven by the philosophy that it costs more to gain new customers than to retain existing customers.
Australian Government Endorsed Supplier logo

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Our CRM Consulting services benefit from our unique understanding of business and compliance issues, built up over many years in the CRM industry.



Care CRM image heading
Care CRM image
Our Care CRM & Customer Feedback software helps you to strengthen your brand through effective customer communications.




SFI Applications image heading
SFI Applications image
Our CRM applications enable you to log customer contacts, manage workflow for investigations, and report to managers in real time.


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Project Management image
At SFI International, our project management staff and strategies will ensure that your project runs on time and on budget.
Events heading

SOCAP Australia
2009 Symposium
Sydney 25-27 August 2009
www.socap.org.au
SOCAP International
2009 Symposium
Renaissance Chicago Hotel
Chicago, Illinois 19-22 April 2009
www.socap.org
Care User Group Meeting
If you would like to receive information about future meetings
info@sfi.com.au
Care Training Sessions
Please contact SFI to register

1. Introduction to Care
(for new users)
October 22-23, Melbourne


2. Advanced Care
November 13, Melbourne


3. Care UpClose
(report generation)
November 14, Melbourne

 

SFI Director Peter Gillson presents at Victorian Government seminar

Peter Gillson to deliver a case study on global clients to 65 companies at a Victorian Government sponsored seminar, held on 12th November 2008 in Melbourne.

SFI Website Updated

Welcome to the updated SFI website. We hope you enjoy the revised layout, the more logical navigation and our new Articles page.

Care version 7.0 Goes Live

SFI have successfully completed their first implementation of Care version 7.0 with a new client.

SFI Director appointed for second term as President of SOCAP

Visit the SOCAP website at www.socap.org.au for more details.

Major retailer extends use of Care

A major retailer in Australia has decided to upgrade to Care V6.0

New addition to the SFI team.

To keep pace with the market, and more importantly, with our clients, we have employed a new staff member dedicated to strategic projects.