CRM Consulting is one of the foundations of
what we do at SFI.
The Directors of SFI International, Mark Hudson and Peter Gillson, have been working in the customer relations industry for over 26 years. Working with many blue-chip multinational and global organisations, they have developed a deep understanding of the industry and created concepts and products that meet the needs of your business as you and your customers grow in sophistication.
SFI can help you:
SFI conducts a number of surveys including customer satisfaction. Please contact us to find out more.
Too often, customer relations and customer service areas are seen only as cost centres. SFI recognises that these areas of your operation are in fact the guardians of your most important assets - your customers.
Customer service and support are often the only "face" of an organisation that customers will see. However, many companies still fail to see that investment in this area benefits their whole organisation, supporting functions such as marketing, PR and HR, and delivering the appropriate management information in real time.
SFI have been working on a number of studies and conducting research into the measurement of return on investment (ROI) from customer service and customer relations management.
Peter Gillson, who is a Director of SFI International has spoken at a number of conferences on the topic of return on investment, costs and benefits of customer relations and the effects of customer relations on bottom line profits.
At SFI, we use our knowledge of the CRM industry and our ROI model to measure your current return on investment, and how to improve processes, procedures and policies to increase your return and profitability.
Contact us to find out more.
Our CRM Consulting services benefit from our unique understanding of business and compliance issues, built up over many years in the CRM industry.
Our applications enable you to log customer contacts, manage workflow for investigations, and report to managers in real time.
At SFI International, our project management staff and strategies will ensure that your project runs on time and on budget.
The Directors of SFI International, Mark Hudson and Peter Gillson, have been working in the customer relations industry for over 26 years. Working with many blue-chip multinational and global organisations, they have developed a deep understanding of the industry and created concepts and products that meet the needs of your business as you and your customers grow in sophistication.
SFI can help you:
- Define your customer contact and customer relations requirements
- Create tender documentation for CRM systems
- Identify key risk areas in your complaints and recall processes
- Find out how to gain more from your existing CRM system
- Conduct satisfactions surveys and ROI Measurement
Satisfaction Survey
SFI conducts a number of surveys including customer satisfaction. Please contact us to find out more.
ROI Measurement
Too often, customer relations and customer service areas are seen only as cost centres. SFI recognises that these areas of your operation are in fact the guardians of your most important assets - your customers.
Customer service and support are often the only "face" of an organisation that customers will see. However, many companies still fail to see that investment in this area benefits their whole organisation, supporting functions such as marketing, PR and HR, and delivering the appropriate management information in real time.
SFI have been working on a number of studies and conducting research into the measurement of return on investment (ROI) from customer service and customer relations management.
Peter Gillson, who is a Director of SFI International has spoken at a number of conferences on the topic of return on investment, costs and benefits of customer relations and the effects of customer relations on bottom line profits.
At SFI, we use our knowledge of the CRM industry and our ROI model to measure your current return on investment, and how to improve processes, procedures and policies to increase your return and profitability.
Contact us to find out more.
Our CRM Consulting services benefit from our unique understanding of business and compliance issues, built up over many years in the CRM industry.
Our applications enable you to log customer contacts, manage workflow for investigations, and report to managers in real time.
At SFI International, our project management staff and strategies will ensure that your project runs on time and on budget.