Food, beverage and household manufacturers, retail stores, pharmaceutical companies, automotive manufacturers, banking, and telecommunications corporations throughout Asia Pacific and the world already use our creative CRM solutions.
Please see what our clients have said about Care.
Care has a number of suite options:
- Care, our customer feedback software and CRM tool
- Care UpClose Reporting Tool
- Care Task Manager workflow management software
CRM Workflow
Care maintains a consumer focus, not a system focus. Care is easy to use with single point data entry and retrieval, and also allows for interaction with 3rd parties such as couriers, laboratories, factories/plants, distributors and lawyers.
Care contains inbuilt messaging and “pop-up” information features so that service personnel can access information in real time. Care ensures that customer contact information is complete and alerts management to issues and escalations.
Care uses form letters and standard responses that increase the professionalism and trust of customer contact representatives through consistent response, while reducing managerial workload. This in-built efficiency reduces customer service costs while increasing your customer service effectiveness.
Care can be database independent and may be used with the following database systems: Vision, Oracle® and SQL Server®. Care can import data from most third party applications such as SAP®.
Our CRM Consulting services benefit from our unique understanding of business and compliance issues, built up over many years in the CRM industry.
Our applications enable you to log customer contacts, manage workflow for investigations, and report to managers in real time.
At SFI International, our project management staff and strategies will ensure that your project runs on time and on budget.