Articles & Items of Interest
The following articles are in Adobe Acrobat format. Click on the links to view or save them.
Secretary’s Client Service Challenge 2008 Awards
DIAC, Australian Government, March 2008Marketing Insights and Emotional Intelligence
Chairman's Aid Conference February 2008Marketing Intelligence and Consumer Insights
Peter Gillson, Marcus Evans Conferences February 2008What is CRM?
SFI Newsletter March 2006ROI & Technology - Return on your customer experience investment
SFI Newsletter December 2005SOCAP Australia outsourcing workshop – Peter Gillson
Press Release 10 October 2005CRM: A whole-organisation-approach
SFI Newsletter August 2005Presentations
The following presentations are in Adobe Acrobat format. Click on the link to view them and if you wish save them.
SOCAP Europe Final CRM Presentation 2005
Oracle Conference Hong Kong 2004 - CRM for Small & Medium Enterprises
Swinburne Course Presentation - Consumer Affairs Excellence
AIM Export Conference Presentation 2001