Who Are We?
SFI International have been providing customer relationship solutions for over 26 years and are leaders in developing and implementing integrated CRM tools for customer contact tracking, workflow management and information reporting. We do this through research, software and consulting services that help your organization identify systemic issues and root causes of customer complaints.
Our passion for CRM stems from the belief that it costs more to gain new customers than to retain existing customers. We believe that quality customer relationship management solutions and processes not only allow you to maintain your customer-base, but to grow brand loyalty.
Using our unique customer-focused business model, SFI creates solutions that are tailored to your business needs and customer contact requirements and that utilise the latest technologies.
SFI have developed a range of products and services based on our extensive business knowledge and understanding of key performance drivers.
From our experience in working with large global corporations, we understand what companies typically need to meet their consumer, operations staff, management information and workflow requirements. Additionally, our work with with small to medium businesses has allowed SFI to develop system flexibility and efficiencies.
With offices all over the world, we are able to provide effective support for your multi-national sites.
History
Established in 1979 when the first version of Care was developed and embraced by major Fortune 500 and 100 Corporations in the US, we design and develop specialised CRM (Consumer Relationship Management) software solutions for the consumer response sector of your business.
Since 1990 Care has been globally distributed worldwide through a network of distributors. SFI has clients, business interests and world offices throughout the Australasian-Pacific region, USA, South Africa and the United Kingdom.
We have provided independent advice, service and software solutions to a broad range of small to medium businesses and large corporate clients in the following industries:
- ● Food & Beverage Retail
- ● Manufacturing
- ● Pharmaceutical
- ● Government
- ● Health
- ● Banking
- ● Finance
Contact us today to discuss your CRM requirements
Read testimonials from our clients
