Client Testimonials
Please review the following testimonials from major companies using CRM software and solutions from SFI International.
Arnott's Biscuits
The support and technology provided by SFI and the CARE software has helped Arnott's Biscuits significantly improve the way we manage consumer inquiries.
For more than five years, we have been able to rely on the team at SFI to provide us with sound advice and guidance on how to get the best performance from CARE technology for our business needs.
We are particularly impressed with their help desk, whose staff are always willing and available to work with us when the need arises. As a result of SFI's flexibility and commitment to understanding how we operate, they have been able to provide valuable support as we develop our business.
Thank you SFI.
Manager - Consumer Contact Centre
Arnott's Biscuits
Goodman Fielder
We have found SFI and their support staff to be professional and thorough in their service delivery. Calls to their support desk are handled in a timely manner and elevated where appropriate depending on the nature of the query.
SFI are very receptive to ideas, are keen to share their knowledge and have a great passion for CARE. SFI are strong with their continuous improvement programme which ensures that Goodman Fielder Consumer Advisory are able to move with any technological advances.
Overall Goodman Fielder are very happy they chose to work with SFI and their product CARE and would thoroughly recommend the system to new users.
Group Manager - Consumer Advisory Centre
Goodman Fielder Foods Limited
McDonald’s Australia
McDonald’s Australia Limited joined with Systems of The Future in 1998 to develop a customised program to be implemented into our Customer Service Department. It was a challenge that SFI rose to and exceeded in many aspects, as there was nothing simple about our requests. We went “live” onto CARE in September 1999 and throughout the transition period, we were fully supported by the team at SFI.
In November 2000, we attended a well organised, informative CARE User Conference in Melbourne and after talking with other clients, it was clear that we made the right decision in choosing the CARE database for our Customer Service needs.
In 2001, we implemented the new version of CARE and also introduced two more departments within McDonald’s, to the CARE database, providing more challenges for SFI. They once again took our requests on board and we now have successfully integrated 5 departments in total onto the database.
SFI have provided us with total support and always in a professional, friendly manner and at McDonald’s, we feel that they are part of our business family, working towards a common goal of providing outstanding service to our customers.
Customer Feedback Centre
McDonald’s Australia
