SFI International have been
providing customer relationship solutions for over 26 years and are
leaders in developing and implementing integrated CRM tools for customer
contact tracking, workflow management and information reporting.
Our passion for CRM stems from the belief that it costs more to gain new customers than to retain existing customers. We believe that quality CRM solutions and processes not only allow you to maintain your customer-base, but to grow brand loyalty.
Our passion for CRM stems from the belief that it costs more to gain new customers than to retain existing customers. We believe that quality CRM solutions and processes not only allow you to maintain your customer-base, but to grow brand loyalty.
SFI aims to provide the most
comprehensive, integrated tools and resources to assist organisations in
retaining their existing customer bases, while building brand loyalty
and capturing valuable marketing information for brand expansion.
SFI has a thorough and unique
understanding of the CRM market - in particular consumer affairs. SFI
have a strong commitment to creative and practical solutions that
benefit both our customers, and our customers’ customers.
We are an experienced team that continually invests in R&D to ensure product improvement and integration with the latest technologies. SFI has dedicated technical professionals who are committed to delivering on-going support and guaranteed transaction availability.
We are an experienced team that continually invests in R&D to ensure product improvement and integration with the latest technologies. SFI has dedicated technical professionals who are committed to delivering on-going support and guaranteed transaction availability.
Commitment to quality is a
core operating philosophy of SFI International. We have established a QA
System to ensure uniformity, consistency and traceability in all facets
of our operations, including, but not limited to, document control,
software verification and maintenance of records.
SFI is an Australian Government Endorsed Supplier.
SFI is an Australian Government Endorsed Supplier.
The Directors of SFI
International, Mark Hudson and Peter Gillson, have been working in the
customer relations industry for over 26 years. Working with many
blue-chip multinational and global organisations, they have developed a
deep understanding of the industry and created concepts and products
that meet the needs of your business as you and your customers grow in
sophistication.
Learn more about Peter Gillson
Learn more about Peter Gillson
"The support and technology
provided by SFI and the CARE software has helped Arnott's Biscuits
significantly improve the way we manage consumer inquiries.
"For more than five years, we have been able to rely on the team at SFI to provide us with sound advice and guidance on how to get the best performance from CARE technology for our business needs."
"For more than five years, we have been able to rely on the team at SFI to provide us with sound advice and guidance on how to get the best performance from CARE technology for our business needs."
